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Cummins Inc. Service Administrator in Amarillo, Texas

Service Administrator

Description

We are looking for a talented onsite Service Administrator to join our team specializing in service for our Sales and Service department at our branch in Amarillo, Texas.

In this role, you will make an impact in the following ways:

  • Serve as the primary point of contact with customers by phone, email, and face-to-face interactions at the branch, developing positive relationships with key customers.

  • Identify customer’s needs, gathers pertinent information, provides quotes, develops claims, prepares repair plans and provides status updates to customers on repair work.

  • Create complex work orders including diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plan with the Service Supervisor/Team Lead prior to customer contact.

  • Review work orders to ensure accuracy for invoicing and warranty.

  • Complete required training on a timely basis.

  • Adhere to all our relevant Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor.

To be successful in this role you will need the following:

  • Requires significant work experience or specialized skills obtained through education, training or on-the-job experience.

  • Technical Trade School/Vocational Diploma or Certification or equivalent experience required.

  • Excellent customer service skills and the ability to effectively communicate in a positive and professional manner.

  • Prior experience in service & repair, or warranty related field preferred.

  • Ability to thrive in fast-paced environment with multiple priorities.

  • Please note, this is an onsite role.

  • This position does not require any Department of Transportation (DOT) related pre-screenings.

Compensation and Benefits

Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate’s qualifications and experience, where appropriate. Hourly pay range for this position is $30.46 – 45.69/hour, base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

Job SERVICE

Primary Location United States-Texas-Amarillo-US, TX, Amarillo, Cummins Southern Plains

Job Type Experienced - Exempt / Office

Recruitment Job Type Office

Job Posting Jun 11, 2024, 6:54:39 AM

Unposting Date Sep 19, 2024, 10:59:00 PM

Organization Distribution Business

Role Category Hybrid - Potential for Partial Remote

Relocation Package Ineligible

Req ID: 24000501

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