Job Information
Cummins Inc. Customer Quality Manager 客户质量经理 in Beijing, China
Customer Quality Manager 客户质量经理
Description
The Customer Quality Specialist will support the business to advocate for customers in resolving product quality, supply chain quality and process quality related issues.
Develops understanding of customer expectations and requirements for quality
Supports the vision and strategy for the Customer Quality organization, including definition of key performance metrics and goal tree initiatives.
Works to implement and close action plans for customer quality issues including product, supply chain, or process related.
Uses Customer Centric metrics to prioritize customer quality issues
Maintains external relationships and supports developing key quality communications, in some cases communicates externally
Contributes to process improvement efforts and may lead portions of workflows or processes
Qualifications
技能
确保承担责任 - 确保自己和他人为实现承诺负责。
以行动为导向 - 以紧迫感、充沛的精力和热情积极抓住新机遇和应对新挑战。
管理不确定性 - 即使在事情不明朗,目标不确定的情况下也能有效运作。
协作 - 建立合作伙伴关系并与他人协作,以达成共同目标。
有效沟通 - 发展和实现多模式沟通,清晰了解不同受众的特定需求。
管理冲突 - 有效处理冲突情况,不至于造成太大的干扰。
以顾客为中心 - 建立稳固的顾客关系,提供以顾客为中心的解决方案。
客户技术问题解决 - 通过利用行业标准和康明斯特定于产品的方法确定非机遇原因,以便在在合适的时间限制内解决问题
构建关系网络 - 在组织内外部有效建立正式和非正式的关系网络。
解决问题 - 通过利用行业标准方法来创建问题可追溯性并保护客户,使用系统分析流程解决问题;确定可指定的原因;实施完善、基于数据的解决方案;识别系统性根源并采取建议措施防止问题再次发生。
项目管理 - 为临时工作(“项目”)建立并维护范围、进度和资源之间的“平衡”。
先期产品质量策划 - 通过行业标准定义的结构化和可测量流程,引导技术质量计划并确保客户满意。
教育,资格,认证
要求具有学士学位或同等经验,持有绿带证书优先(可以是普通、PPS 或 6S 统计数据)
该职位可能需要获得有关遵守出口管制或制裁法规的许可证。
经历
要求具有中级水平的经验(3-5 年)
Keep good relationship with OEMs.
Deal with quality issues of off-highway OEMs and drive quality improvement from customer`s view.
Work with internal functions to drive whole supply chain quality improvement.
Job QUALITY
Primary Location China-Beijing-Beijing-China, Beijing, CUMMINS HQ
Job Type Experienced - Exempt / Office
Recruitment Job Type Exempt - Experienced
Job Posting Apr 9, 2023, 11:44:04 PM
Unposting Date Ongoing
Organization Cummins Emission Solutions
Req ID: 230003UH