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Cummins Inc. Customer Quality Manager 客户质量经理 in Beijing, China

Customer Quality Manager 客户质量经理

Description

  • The Customer Quality Specialist will support the business to advocate for customers in resolving product quality, supply chain quality and process quality related issues.

  • Develops understanding of customer expectations and requirements for quality

  • Supports the vision and strategy for the Customer Quality organization, including definition of key performance metrics and goal tree initiatives.

  • Works to implement and close action plans for customer quality issues including product, supply chain, or process related.

  • Uses Customer Centric metrics to prioritize customer quality issues

  • Maintains external relationships and supports developing key quality communications, in some cases communicates externally

  • Contributes to process improvement efforts and may lead portions of workflows or processes

Qualifications

技能

  • 确保承担责任 - 确保自己和他人为实现承诺负责。

  • 以行动为导向 - 以紧迫感、充沛的精力和热情积极抓住新机遇和应对新挑战。

  • 管理不确定性 - 即使在事情不明朗,目标不确定的情况下也能有效运作。

  • 协作 - 建立合作伙伴关系并与他人协作,以达成共同目标。

  • 有效沟通 - 发展和实现多模式沟通,清晰了解不同受众的特定需求。

  • 管理冲突 - 有效处理冲突情况,不至于造成太大的干扰。

  • 以顾客为中心 - 建立稳固的顾客关系,提供以顾客为中心的解决方案。

  • 客户技术问题解决 - 通过利用行业标准和康明斯特定于产品的方法确定非机遇原因,以便在在合适的时间限制内解决问题

  • 构建关系网络 - 在组织内外部有效建立正式和非正式的关系网络。

  • 解决问题 - 通过利用行业标准方法来创建问题可追溯性并保护客户,使用系统分析流程解决问题;确定可指定的原因;实施完善、基于数据的解决方案;识别系统性根源并采取建议措施防止问题再次发生。

  • 项目管理 - 为临时工作(“项目”)建立并维护范围、进度和资源之间的“平衡”。

  • 先期产品质量策划 - 通过行业标准定义的结构化和可测量流程,引导技术质量计划并确保客户满意。

教育,资格,认证

  • 要求具有学士学位或同等经验,持有绿带证书优先(可以是普通、PPS 或 6S 统计数据)

  • 该职位可能需要获得有关遵守出口管制或制裁法规的许可证。

经历

  • 要求具有中级水平的经验(3-5 年)

  • Keep good relationship with OEMs.

  • Deal with quality issues of off-highway OEMs and drive quality improvement from customer`s view.

  • Work with internal functions to drive whole supply chain quality improvement.

Job QUALITY

Primary Location China-Beijing-Beijing-China, Beijing, CUMMINS HQ

Job Type Experienced - Exempt / Office

Recruitment Job Type Exempt - Experienced

Job Posting Apr 9, 2023, 11:44:04 PM

Unposting Date Ongoing

Organization Cummins Emission Solutions

Req ID: 230003UH

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