Cummins Inc. Cummins Field Service Engineer (CFSE) in Bronx, New York
Cummins Field Service Engineer (CFSE)
In this role, you will make an impact in the following ways:
Provide technical support for complex service related issues.
Serve as technical support resource providing diagnostic support on complex and hard to diagnose warranty and non-warranty repair events.
Formulate and direct complex repair plans.
Document the results of diagnostic and repair actions in the appropriate database clearly and concisely.
Manage the escalation of more complex requests to the appropriate level of support.
Lead diagnostic support and escalation process improvement activities.
Maintain knowledge and technical understanding of current products and new products.
Distribute technical communications to the assigned region.
Investigate product issues at customer or dealer locations.
Mentors and coaches technicians in the region to improve capability.
To be successful in this role you will need the following:
Intermediate level of relevant work experience required. Prior experience in a technical role is preferred.
The candidate should be familiar with Cummins engines and troubleshooting processes. They should be comfortable using a computer, and communicating both verbally and in written format with technicians, customers, other engineers, and various levels of management.
The products covered will be primarily HMLD (industrial and automotive), and EV. There may be some exposure to HHP.
Travel is a necessity in this position, sometimes on short notice. Travel will primarily be in the NYC and surrounding areas.
Education, Licenses, Certifications
Demonstrated role competence is required. College, university, or equivalent Bachelor's degree in relevant discipline is preferred
This position may require licensing for compliance with export controls or sanctions regulations
Compensation and Benefits
Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.
Cummins and E-verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.
Primary Location United States-New York-New York-US, NY, Bronx, Cummins Power Systems
Job Type Experienced - Exempt / Office
Recruitment Job Type Exempt - Experienced
Job Posting Jan 2, 2022, 4:08:36 PM
Unposting Date Ongoing
Req ID: 210008MT