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Cummins Inc. Cummins - OCU Base Business - IT Support Associate - 2nd Shift - Columbus, IN in Columbus, Indiana

Cummins - OCU Base Business - IT Support Associate - 2nd Shift - Columbus, IN


Cummins - OCU Base Business - IT Support Associate - 2nd Shift - Columbus, IN

Our culture believes in POWERING YOUR POTENTIAL. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.

We are looking for a talented IT Support Associate to join our team for our location in Stoughton, WI.

In this role, you will make an impact in the following ways:

  • Provides operational support ensuring the effectiveness, efficiency, accuracy, and availability of IT resources for end users under moderate supervision.

  • Must work collaboratively with others.

  • Performs IT production support for assigned area(s) according to documented processes.

  • Diagnose and problem solve issues with IT hardware or software components with direction.

  • May require ability to install, configure, or disposition IT hardware and/or application issues.

  • Troubleshoots assigned issues per department standards and escalates if unable to resolve.

  • Uses Incident Management system to manage reported issues or requests submitted by end users and log any actions or support provided.

  • Provides one-on-one training for less experienced associates on IT support processes and tools.

  • Assists with additional IT responsibilities as assigned.

  • Is familiar with SLA / Operational Level Agreements between other IT Services Provided.

To be successful in this role you will need the following:

  • High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

  • Relevant industry training, certification or equivalent experience preferred.

  • This position may require licensing for compliance with export controls or sanctions regulations.

  • Requires some work experience or intermediate level knowledge obtained through education, training or on-the-job experience.

  • Troubleshoots data flow issues between the line and the IT systems.

  • Identifies missing data and performs selected recovery procedures.

  • Identifies application/system performance issues and resolves selected scenarios.

  • Troubleshoots non-routine printing issues (sequence cards, data plates, and various reports) for the printing system, which includes the printer hardware, printer queues, network, supporting applications, supporting databases, and PLC messaging.

  • Makes authorized software changes to resolve production issues.

  • Reprints missed labels and reports.

  • Contributes to development and support of software products as assigned; assists with assigned software products tests as documented.

  • Uses Windows operating systems interface.

  • Uses problem tracking systems to update and maintain problem database.

  • Takes corrective actions to basic issues based on problem reports and change requests as needed to ensure high-quality software products.

  • Capable of shutting down and restarting applications and databases.

  • Reports on production issues and root cause

  • Develops and documents troubleshooting and recovery procedures.

  • Identifies repeat problems and recommends longer term solutions.

  • Understands and applies appropriate Company and department rules and guidelines to work.

  • Knows and complies with departmental safety policies and procedures; maintains cleanliness in the workplace.

  • Adheres to all CMEP IT and Corporate procedures.

  • Demonstrates confidentiality as required.

  • Participates in improvement projects.

  • Participates in self- and team-audits and associated corrective action.

  • Performs other miscellaneous duties, as required, to get the job done.

  • Ability to work 2nd Shift: M - F, 2:30 PM - 11 PM

  • Pay starting at $23.25/HR or higher, based on experience level

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization


Primary Location United States-Indiana-Columbus-US, IN, Columbus, Mid-Range Engine Plant

Job Type Experienced - Exempt / Office

Recruitment Job Type Office

Job Posting Nov 16, 2022, 3:39:47 PM

Unposting Date Ongoing

Organization Engine Business

Req ID: 220009GH