Cummins Inc. NPBU Service Engineering - Senior Engineer in Columbus, Indiana
NPBU Service Engineering - Senior Engineer
This dual product/customer focused position acts as technical liaison between the Cummins field service organization and the Engineering, Quality, & Manufacturing organizations to proactively identify, define, and prioritize product issues and to implement both short-term and long-term solutions.
Investigates product or system problems, understands causal mechanisms, recommends appropriate action, and documents results with guidance from more experienced team members.
Applies and supports product problem solving processes such as the seven-step problem solving approach and tools such as the product development roadmap to enable high-quality repair events.
Prepares the service channel for efficient service events, confirming that parts and special tools are available, service information (including diagnostics) is accurate and translated, and special care is ready for customers of new products.
Collaborates with technical experts in the area of failure analysis and data trends to implement final product resolutions to reduce customer downtime.
Owns problem resolution for moderately complex components, products, systems, subsystems or services with a greater degree of technical complexity and ambiguity over the entry level engineer level and with greater accountability to the project team.
Field Investigation and Support - Gathers and communicates technical information, both internally and externally, between technical problem solvers and the service channel about product or process related issues by using proven problem-solving techniques so that issues get resolved quickly and to customers’ satisfaction.
Technical Service Information - Creates the information necessary for the service channel to efficiently and effectively troubleshoot and repair product to maximize customer uptime.
Product Serviceability Requirements and Review - Structures and publishes procedures that technicians follow to safely repair and maintain products, whilst ensuring repairable components are accessible.
Product Failure Reporting and Corrective/Preventive Action Systems - Defines and leads a process to record, prioritize, and resolve product failures using cross-functional reviews, rigorous problem solving methods, failed parts transfer processes, data management tools, and project management practices to effectively and efficiently improve the reliability of the product.
Education, Licenses, Certifications
College, university, or equivalent Bachelor's degree in Engineering or other relevant technical disciplines is required.
This position may require licensing for compliance with export controls or sanctions regulations.
Prior entry level engineering equivalent work experience in a relevant discipline area is required. Knowledge of MS Office tools is preferred
The New Power Business Unit is a fast-paced organization filled with opportunity. We are looking for an energetic and technically sound individual to perform the role of Current Product Service Engineer on the PD7500EV (Transit Bus) BEV powertrain. The responsibilities of this role include resolving application issues, troubleshooting Hard-To-Diagnose issues, interfacing with OEM's, tracking and monitoring field repair cycle time, and driving product improment projects. This role is the highest level of technical escaltion for field issues, and is expected to become the product expert on the powertrain to help support the cummins care organization repairing customer vehicles. This role will also be supporting the Transit bus to identify and resolve product issues. This individual must be open to ambiguity and change as this business has very short VPI cycles and requirements that change much more rapidly than traditional programs in EBU or PSBU.
This role will require 20-35% travel often on short notices. Interest in Electrification (vehicles and off highway equipment) is preferred.
Compensation and Benefits
Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.
Cummins and E-verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.
Primary Location United States-Indiana-Columbus-US, IN, Columbus, Columbus Engine Plant
Job Type Experienced - Exempt / Office
Recruitment Job Type Exempt - Experienced
Job Posting May 12, 2022, 5:49:40 PM
Unposting Date Ongoing
Organization New Power Business
Req ID: 220003GF