Service Parts Associate

DESCRIPTION

We are looking for a talented Service Parts Associate to join our team specializing in our Service Department in our North Lanarkshire office.

This is a permanent position site-based working

• Monday to Friday 8.00am to 4.30pm (1 hour lunch)

In this role, you will make an impact in the following ways:

• Enhancing Customer Experience: By promptly assisting our service department with identification and ordering of parts for our field service engineers. Also at times dealing with walk-in and call-in customers with their parts needs, you’ll ensure a smooth and satisfying service experience.

• Supporting Operational Efficiency: Your role in sourcing and locating parts efficiently—especially complex requests—will help technicians and internal teams stay productive and on schedule.

• Maintaining Safety Standards: By complying with Health, Safety, and Environmental policies and using proper protective equipment, you’ll contribute to a safe and compliant workplace.

• Strengthening Internal Collaboration: Working closely with technicians and other parts personnel, you’ll help streamline processes and improve team coordination.

• Driving Revenue Opportunities: Your ability to identify and act on upsell opportunities for supporting products and services will directly support business growth.

• Ensuring Inventory Accuracy: Through tasks like managing stock levels, shipping/receiving, and core processing, you’ll help maintain a well-organized and reliable parts inventory.

• Upholding Professional Standards: Keeping the customer parts area and warehouse clean and presentable reflects positively on the company and enhances the customer experience.

• Escalating Issues Effectively: By recognizing when to escalate customer concerns to senior staff, you’ll help resolve issues efficiently and maintain service quality.

RESPONSIBILITIES

To be successful in this role you will need the following:

• Strong system and process knowledge: Be proficient in using SAP systems to identify and order parts, manage the consumables list, and handle order life cycle tasks accurately and efficiently.

• Customer-first mindset: Build strong relationships and deliver customer-centric solutions by communicating clearly, responding promptly, and demonstrating proactive support throughout the order process.

• Hands-on operational readiness: Be prepared to drive a forklift (with a current license or willingness to obtain one) and occasionally assist with delivering or collecting parts—adding flexibility and value to the team.

• Core behavioral strengths: Demonstrate accountability, action orientation, and interpersonal savvy while optimizing work processes and valuing diverse perspectives to contribute to a high-performing, inclusive environment.

QUALIFICATIONS

Education/ Experience:

• Warehouse/stocking – identifying part and diesel engine knowledge would be desired.

• Proficient in SAP systems.

• Proficiency in Microsoft applications, generating reports, and advanced level computer skills.

• Requires some work experience or intermediate level of knowledge obtained through education, training, or on-the-job experience.