Cummins Inc. Service Advisor in Dallas, Texas
Service Writer to provide support to customers, including end-users, distributors, and/or dealers, seeking information through various mediums, with a primary focus on online inquiries.
Document customer inquiry information within appropriate Cummins systems.
Provide prompt assistance to customers through various media.
Resolve customer issues through an understanding of Cummins processes, systems, and practices.
Escalate complex issues providing documentation through process.
Provides feedback to support improvement projects intended to improve customer experiences and organizational goals.
Provides suggestions on how the existing processes can be made more customer centric or efficient.
Understands existing and new Cummins processes, systems, and practices.
Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
Manages conflict - Handling conflict situations effectively, with a minimum of noise.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Education, Licenses, Certifications
High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
3-4 Years of Experience.
Strong customer focus, skills in collaboration, and experienced in service writing/dispatching.
Cummins and E-verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify.
Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .
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Primary Location United States-Texas-Dallas-US, TX, Dallas, Cummins Southern Plains 4855 MCP
Job Type Experienced - Exempt / Office
Recruitment Job Type Office
Job Posting Sep 5, 2019, 9:03:25 AM
Unposting Date Ongoing
Req ID: 1900049Z