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Cummins Inc. Rail and Mining Product Support in Denver, Colorado

Rail and Mining Product Support

Description

In this role, you will make an impact in the following ways:

  • Manages the technical support and training activities to support the sales of company products and services. Recommends product improvements to design staff in response to customer feedback.

  • Supports counterparts in strengthening their relations in customer partnerships.

  • Partners with sales force, customers, and potential customers regarding the resolution of technical or engineering issues that affect the sales, installation and utilization of the company's products.

  • Recommends changes in products and services that result in cost reductions and increased sales.

  • Provides sales force coaching focused on technical development.

  • Evaluates products and solutions based on customer requirements.

  • Identifies department issues, problems, and opportunities to support continuous improvement initiatives.

Qualifications

To be successful in this role you will need the following:

  • Significant level of relevant work experience and customer facing experience required.

  • This position will work remotely to support Mining and Rail Markets, primarily in North America.

  • Preferred the candidate will be based in Western US. Will be part of the greater Product Support team, primary focus on Rail and Mining, will also work to support all other Industrial segment markets.

  • Role supports new installations working with Cummins and Customer engineering to ensure installation requirements are met. Also provide aftermarket support once units are in service, working with customer end user and local CMI branch to ensure parts and service teams are equipped to support the product.

  • Provide technical and troubleshooting assistance to customer and Cummins service personnel.

  • Provide product familiarization training when needed to customers and internal personnel.

Education, Licenses, Certifications

  • College, university, or equivalent degree in engineering or a related subject required.

  • This position may require licensing for compliance with export controls or sanctions regulations.

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Base Salary Range: $92,300 – 115,400

Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after taking into account relevant factors, including a candidate’s qualifications and experience, where appropriate. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

Job MARKETING

Primary Location United States-Colorado-Denver-US, CO, Denver, Navajo

Job Type Experienced - Exempt / Office

Recruitment Job Type Exempt - Experienced

Job Posting Oct 27, 2021, 1:54:54 PM

Unposting Date Ongoing

Req ID: 21000798

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