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Cummins Inc. Field Service Technician in Dublin, Ireland

Field Service Technician

Description

Our culture believes in POWERING YOUR POTENTIAL. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That is what #LifeAtCummins is all about.

We are looking for an experienced Field Service Technician to join our team specializing in service for Distribution Systems Business Segment working across various customers sites.

This is a permanent role working 37.5 hours per week, there will also be an on call our Rota.

Salary is dependent on skills and experience.

Within this role, you will make an impact in the following ways:

  • Technical specialist and primary customer support contact to diagnose and execute complex repairs to engine products at the customer’s site.

  • Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs.

  • Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site.

  • Performs preventative maintenance activities as per documented schedules and standards on engines and related components in the field.

  • Escalates unresolved issues to product specialists or supervisor.

  • Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.

  • Identifies additional sales and service opportunities with customer.

  • Completes training in line with skill and business requirements.

  • Maintains service vehicle and tools for cleanliness and proper operation.

  • Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.

Qualifications

To be successful in this role you will need the following:

  • Significant field service work experience

  • Expert level knowledge of and/or experience with engine products

  • Customer service experience

  • Apprentice Trained Engine Technician (Preferred)

  • Vocational diploma from relevant technical institution

  • Locally valid driving license

Benefits

  • Tools and Service van provided

  • Pension

  • Overtime Allowance

  • On Call Allowance

Job SERVICE

Primary Location Ireland-Leinster-Dublin-Ireland, Dublin, DBU North Business Park

Job Type Shop

Recruitment Job Type Technician

Job Posting Dec 2, 2022, 10:57:12 AM

Unposting Date Ongoing

Organization Distribution Business

Req ID: 220003PK

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