Cummins Inc. Field Service Technician in Dublin, Ireland
Field Service Technician
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We are looking for an experienced Field Service Technician to join our team specializing in service for Distribution Systems Business Segment working across various customers sites.
This is a permanent role working 37.5 hours per week, there will also be an on call our Rota.
Salary is dependent on skills and experience.
Within this role, you will make an impact in the following ways:
Technical specialist and primary customer support contact to diagnose and execute complex repairs to engine products at the customer’s site.
Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs.
Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site.
Performs preventative maintenance activities as per documented schedules and standards on engines and related components in the field.
Escalates unresolved issues to product specialists or supervisor.
Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
Identifies additional sales and service opportunities with customer.
Completes training in line with skill and business requirements.
Maintains service vehicle and tools for cleanliness and proper operation.
Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.
To be successful in this role you will need the following:
Significant field service work experience
Expert level knowledge of and/or experience with engine products
Customer service experience
Apprentice Trained Engine Technician (Preferred)
Vocational diploma from relevant technical institution
Locally valid driving license
Tools and Service van provided
On Call Allowance
Primary Location Ireland-Leinster-Dublin-Ireland, Dublin, DBU North Business Park
Job Type Shop
Recruitment Job Type Technician
Job Posting Dec 2, 2022, 10:57:12 AM
Unposting Date Ongoing
Organization Distribution Business
Req ID: 220003PK