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Cummins Inc. Service Advisor - Darwin in East Arm, Australia

Service Advisor - Darwin


We are looking for a talented Service Advisor to join our East Arm, Darwin branch. This role could suit a diesel mechanic wanting to come off the tools and expand their career or someone who has worked with automotive and/or mining clients in a site planning role. A passion and understanding for all things mechanical is essential. This role operates within core business hours, Monday – Friday. The Darwin branches services multi-market product applications - automotive, on/off Highway, mining, power generation, agricultural and marine.

In this role, you will make an impact in the following ways:

  • Provide expanded support to customers, including end-users, distributors, and/or dealers seeking information through various mediums, under minimum supervision

  • Document customer inquiry information within appropriate Cummins systems

  • Provide prompt assistance to customers through various media. Multi-Skill/Multi-channel support (Chat/Email/Phone)

  • Resolve non-routine customer issues through an understanding of Cummins processes, systems, and practices

  • Escalate complex issues providing documentation through process

  • Understands new and existing Cummins processes, systems, practices, and delivers training to new hires

  • Support improvement projects intended to improve customer experiences and organizational goals

  • Generates and maintains knowledge content, delivers training and is considered a Subject Matter Expert or Team Leader

To be successful in this role you will need the following:

  • Industry experience

  • Experience with warranty processing

  • Mechanically minded with strong problem solving skills

  • Excellent verbal and written communication skills 

  • The ability to work individually or as part of a team 

  • Computer literacy (Word, Excel, Outlook) and technical aptitude and system savvy

  • Ability to build strong customer relationships and delivering customer centric solutions

  • Personal commitment to HSE and leading interdependent safety culture

Compensation and Benefits

Competitive hourly rate - commensurate with experience. Participation in an annual variable compensation (bonus) program. Salary continuance insurance. Discounts with select private health insurance, PC software/hardware and a range of vehicles. Annual remuneration reviews. Safety equipment / PPE and uniforms provided and a range of personal and professional benefits.

At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

“We are proud to be recognised as a WORK180 Endorsed Employer for All Women. Click here (link to our work180 page: to check out our Benefits”


Primary Location Australia-Northern Territory-Darwin-Australia, East Arm, Darwin Distributor BR 460

Job Type Experienced - Exempt / Office

Recruitment Job Type Office

Job Posting Nov 4, 2022, 9:18:41 AM

Unposting Date Ongoing

Organization Distribution Business

Req ID: 2200092E