Cummins Inc. Field Service HHP Diesel Technician in Elko, Nevada
Field Service HHP Diesel Technician
Field Service HHP Diesel Engine Technician – 210001A8
Location: Elko, NV
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We are looking for a talented Field Service HHP Diesel Technician to join our Service Team specializing in Cummins Products and Services for our Distribution Unit in Elko, NV
In this role, you will make an impact in the following ways:
Technical specialist and primary customer support contact to diagnose and execute complex repairs to engine products at the customer’s site
Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs
Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site
Performs preventative maintenance activities as per documented schedules and standards on engines and related components in the field
Escalates unresolved issues to product specialists or supervisor
Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review repair plans, parts lists, etc
Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens
Identifies additional sales and service opportunities with customer
Completes training in line with skill and business requirements
Maintains service vehicle and tools for cleanliness and proper operation
Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor
KEY Skills & Experience
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
Manages conflict - Handling conflict situations effectively, with a minimum of noise
Customer focus - Building strong customer relationships and delivering customer-centric solutions
Develops talent - Developing people to meet both their career goals and the organization's goals
Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels
Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done
Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner
Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking
Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution
Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition
Engine Systems Interactions - Interprets and analyzes the interactions of internal and external electrical and mechanical systems (exhaust, heating, cooling, fuel systems, driveline, aftertreatment, controls, sensors, etc.) by applying tools, service publications (Cummins, Original Equipment Manufacturer) and taking measurements to efficiently and correctly diagnose and repair
Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace
Education, Licenses, Certifications
- Apprentice Trained Engine Technician (Preferred)Vocational diploma from relevant technical institutionLocally valid driving permitThis position may require licensing for compliance with export controls or sanctions regulations.
Significant field service work experience
Expert level knowledge of and/or experience with engine productsCustomer service experience
Experience providing technical advice and coaching to more junior technicians (preferred)
We are looking for a talented Heavy Diesel Mechanic, specializing in HHP equipment
This is a FIFO role operating on a 4 week on 1 week off roster, reporting to Elko Branch, Nevada
This technician role supports our HHP customers in Nevada and other locations as needed
Will plan a vital role in upholding Cummins strong presence in the region
Applicants should hold a valid CDL license.
Cummins experience is highly desirable
Compensation and Benefits
- Commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.
We are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. We validate right to work using E-Verify.
We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .
Primary Location United States-Nevada-Elko-US, NV, Elko, Cummins Rocky Mountain 2735 Ruby
Job Type Shop
Recruitment Job Type Technician
Job Posting Mar 19, 2021, 2:59:30 PM
Unposting Date Ongoing
Req ID: 210001A8