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Cummins Inc. Service Advisor in Fort McMurray, Alberta

Service Advisor


No, this isn’t one of those ordinary jobs.

Cummins is a team of dependable, innovative thinkers, who are empowered to generate and deliver solutions for customers, community, and environment. Our employees develop their careers through the challenges only a diverse, global innovator can promise. This is a collaborative culture where thinking beyond your desk is more than part of the job. It is the job.

This is what we call Working Right.

A commitment to excellence is deeply rooted in Cummins tradition of exceptional service. Our employees are dedicated to delivering the “Best Every Time, Every Day” with the goal of earning customers for life!

We are currently seeking a Service Advisor to become part of the dynamic team at our Fort McMurray, AB branch. Reporting to the Service Manager you will serve as key customer contact to promote quality customer service and increase business within the branch location.

Your responsibilities may include:

  • Assess customer’s needs, gather pertinent information, and open work orders.

  • Provide quotes, develop claims, prepare repair plans, schedule work and provide status updates to customers on repair work in the shop.

  • Develop diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability.

  • Review diagnostic plans, quotes and repair plans with the Service Supervisor prior to customer contact.

  • Work with the Service Supervisor to schedule shop job assignments.

  • Develop positive relationships with key customers.

  • Resolve customer concerns regarding Cummins or distributor warranties

  • Explain charges to customers.

  • Monitor key performance metrics for the workshop, including labor productivity and customer satisfaction.

Education, Licenses, Certifications:

  • Must have a High School Diploma.

  • Preference for Post-Secondary training / education.


Experience :

  • Must be legally eligible to work for any employer in Canada without sponsorship.

  • 3 years of previous Service experience in a Truck Maintenance environment.

  • Previous experience with Cummins tools and software considered an asset.

Pre-Employment Screening:

  • Our Pre-Employment Background Screening process consists of a Criminal Background Check as well as Education and Work Experience Verification.

  • Specific Tickets / Licenses are checked as required, and Drivers Abstracts are required for any position where driving is part of the job.

We are an equal opportunity employer dedicated to diversity in the workplace.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

Ready to think beyond your desk? Apply for this opportunity and start your career with Cummins today.

Not ready to apply but want to learn more? Join our Talent Community to get the inside track on great jobs and confidentially connect to our recruiting team:


Primary Location Canada-Alberta-Fort McMurray-Canada, AB, Fort McMurray, Cummins Western Canada

Job Type Experienced - Exempt / Office

Recruitment Job Type Office

Job Posting Jan 10, 2020, 12:19:08 PM

Unposting Date Ongoing

Req ID: 2000000T