Cummins Inc. Mechanical Engineer (Customer Solutions Engineering) in Fridley, Minnesota
Mechanical Engineer (Customer Solutions Engineering)
We are looking for a talented Mechanical Engineer (Customer Solutions Engineering) to join our team for our Accelera Business unit in Fridley, MN. This is a hybrid role with expectations to be onsite 2 days a week.
In this role, you will make an impact in the following ways:
This dual customer/product focused position serves as the senior technical liaison between OEMs and represents our customers during new product development programs. Applying Cummins’ products to customer vehicles requires the development of technical specifications, implementing new design configurations, and delivering high performance, low-cost equipment and system solutions integrated with customers’ products in a variety of applications. Integrating high quality and optimized customer solutions requires the interaction with sales and marketing teams.
Obtains input and negotiates with Subject Matter Experts and Value Package Introduction (VPI) Teams and delivers product data and installation requirements to Application Engineers and OEMs
Makes decisions in the areas of product selection, design, and integration that impact OEM machine performance, optimization, and quality.
Develops strong working relationships with customer technical counterparts to serve as their primary liaison to deliver specialized product technical information, manage product specifications, communicate product change information, conduct complex installation issue resolutions, and facilitate customer requests.
Leads the translation of customer needs and "voice of the customer" into functional product requirements to provide input on program-related decisions.
Serves as customer/market advocate inside Cummins during participation in new product development programs, design reviews and product change request processes.
Ensures products are applied and installed correctly to meet customer system requirements and environments.
Assures installation quality by validating prototype machine performance and ensuring installations meet Cummins requirements.
Provides independent leadership of smaller business impact projects or ownership of complex components, products, systems, or services with greater elements of ambiguity over the senior or lead engineer level and with full accountability to the project team.
To be successful in this role you will need the following:
Machine Integration and Optimization - Combines various parts or sub-systems into a whole to achieve the output most desired by the customer; applies Cummins' installation requirements using our standard tools, processes and identified best practices to ensure optimization of performance, reliability, cost and quality; analyzes technical issues using proven problem-solving and troubleshooting techniques for rapid resolution.
Product Problem Solving - Solves product problems using a process that protects the customer; determines the assignable cause; implements robust, data-based solutions; and identifies the systemic root causes and recommended actions to prevent problem reoccurrence.
Technical Customer Management - Represents Cummins to our customers by being the interface for all technical aspects; provides engineering data, documentation and training to customers to support the design and integration of equipment; ensures that the customer's business is not interrupted by managing Cummins' product changes through the use of our change processes and regular communications with Product Development and the customer.
Builds networks - Effectively building formal and informal relationship networks inside and outside the organization.
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
Education, Licenses, Certifications
College, university, or equivalent bachelor’s degree in engineering or appropriate STEM field is required.
This position may require licensing for compliance with export controls or sanctions regulations.
Leads the mechanical design of Customer Solutions Engineering projects for a specific electrolyzer product Manages the mechanical aspects of customer requirements and deliverables
Proposes, defines, and implements mechanical solutions to bridge the gap between standard product and customer/project/site specific requirements
Outsources modeling and drafting tasks to the CAD team
Ensures consistent quality and timely completion of project deliverables
Supports customer communication and product training
Interfaces with the Application Engineer and Customer Solutions Engineering Manager
Reports to the Lead Integration Engineer Customer Solutions
5 years’ experience in a similar leadership role
Able to read and understand a P&ID
EPC background, preferably in Hydrogen, Oxygen service, Oil & Gas, Offshore equipment
Able to outsource design tasks to a global team of engineers located in India, Canada, Belgium
Experience with structural design of static industrial installations, skid-based machinery and piping design
Familiarity with mechanical design of high voltage / high current electrical systems is a bonus
Knowledge of MS Office tools is preferred
Salary Range: $96,000 - $144,000. Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate’s qualifications and experience, where appropriate.
Cummins and E-verify
Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.
Primary Location United States-Minnesota-Minneapolis-US, MN, Fridley, Cummins Power Generation
Job Type Experienced - Exempt / Office
Recruitment Job Type Exempt - Experienced
Job Posting Oct 6, 2023, 10:26:22 AM
Unposting Date Ongoing
Organization Accelera Business
Role Category Hybrid - Potential for Partial Remote
Relocation Package Ineligible
Req ID: 230009GZ