Service Administrator
- Career Path: Service
- Organization: Cummins Inc.
- Role Category: On-site
- Job Type: Office
- ReqID: 2419000
DESCRIPTION
We are looking for a talented Field Service Power Generation Service Advisor for our Distribution business in Glen Burnie, MD.
In this role, you will make an impact in the following ways :
Serve as the primary point of contact with customers by phone, email, and face-to-face interactions at the branch, developing positive relationships with key customers.
Identify customer’s needs, gather pertinent information, provide quotes, develop claims, prepares repair plans and provide status updates to customers on repair work.
Review/create work orders to ensure accuracy for invoicing and warranty.
Other administrative task on a need-by-need basis.
RESPONSIBILITIES
To be successful in this role you will need the following :
Excellent customer service skills and the ability to effectively communicate in a positive and professional manner.
Prior experience in service & and repair, or warranty-related field preferred.
Excellent computer skills using multiple software platforms.
Ability to thrive in a fast-paced environment with multiple priorities.
Ability to escalate technical issues, obtain product technical issue information, and utilize available resources.
Experience in estimate building and communicating value in add on services is a plus.
High School diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. Education, Licenses, Certifications: High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. This position may require licensing for compliance with export controls or sanctions regulations. Experience: Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience. The ideal candidate will have prior experience working in a shop environment and some engine, generator or electrical knowledge.
QUALIFICATIONS
Hours of operation our Monday-Friday 7am-4:00pm subject to change depending on business needs.
This position will be for Field Service Power Generation.
Min Salary $26.53
Max Salary $43.8
Application End Date 06-DEC-2025
Cummins and E-Verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.
Attention Applicants:
As part of Cummins commitment to fair hiring practices and compliance with applicable law, any applicant may redact information that identifies their age, date of birth (DOB), or dates of school attendance or graduation from any additional documentation that they submit during the initial application process without any adverse consequence.
Benefits overview
Benefits and perks listed below may vary depending on the nature of your employment with Cummins and the country where you work.
FINANCIAL WELLNESS
As a Cummins employee your retirement savings plan / pension plan / superannuation will power your path to retirement and improve your financial future.
HEALTH & WELLNESS
Your wellbeing is important to us. You and your family will be cared for through comprehensive health care benefits.
DIVERSITY & INCLUSION
We celebrate diverse perspectives and you will be part of building a more diverse workforce to enhance our competitive position and enrich our culture.
WORK-LIFE FLEXIBILITY
Your energy and commitment will be recognized through paid vacation and holidays, parental leave, adoption assistance, flexible work environments and more.
CONTINUING EDUCATION
Whether starting or completing a degree, you will be supported by tuition reimbursement opportunities or full funding.
PAID INCENTIVE
You will receive annual merit and profit sharing based on individual and company performance.
EVERY EMPLOYEE, EVERY COMMUNITY
You are empowered to volunteer at least four hours per year on company time, to give back to the communities where you work and live.
DEVELOPMENT
AND GROWTH
You will learn and grow through training and hands-on experience in an environment that values curiosity and developing talent for the future.