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Cummins Inc. Customer Care Advisor in Hilliard, Ohio

Customer Care Advisor


Our culture believes inPowering Your Potential. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what#LifeAtCumminsis all about.

We are looking for a talented Customer Care Advisor to join our team specializing in service for our Distribution Business in Columbus, OH.

In this role, you will make an impact in the following ways:

  • Serves as the first point of contact with customers either on the phone or at the branch, developing positive relationships with key customers and increasing business for the Columbus branch

  • Assesses customer needs and gathers pertinent information to efficiently open and close work orders.

  • Creates basic work orders in appropriate systems and follows procedures to document required information in the service management system in order to have an accurate record of the work done

  • Provides some status updates to customers, as requested


To be successful in this role you will need the following:

  • High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

  • Ability to acquire licensing for compliance with export controls or sanctions regulations

  • 2 years of relevant work experience or specialized skills obtained through education, training or on-the-job experience.

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.


Primary Location United States-Ohio-Columbus-US, OH, Hilliard, Cummins Bridgeway Columbus

Job Type Experienced - Exempt / Office

Recruitment Job Type Office

Job Posting Dec 23, 2020, 10:13:15 AM

Unposting Date Ongoing

Req ID: 200003ND