Cummins Inc. Customer Service Representative in Irvine, California
Customer Service Representative
Cummins is a place big enough to coach and develop a global workforce and create the world’s leading clean, engine technology. We’re also small enough for you to find your fit and personal passion with a team of dependable, innovative thinkers who are developing their careers within a diverse, inclusive, empowering environment.
The first point-of-contact for low to moderately complex customers regarding order entry, order modification and general enquiries to ensure orders are processed on time.
Key responsibilities for this Irvine, CA -based Customer Service Representative :
With minimal supervision, manage first-call resolution for customer orders and inquiries.
Manage a high volume of incoming routine customer communications (via phone and/or email) for order entry, respond to frequently asked questions (FAQs) and resolve common inquiries.
Process customer orders within the order management system, accurately and within the required deadline.
Compile and distribute export and shipping documentation to enable customer orders to be processed in a timely manner.
Publish confirmations and notifications to customers (for example: order acknowledgements, shipment notifications, shipment tracking details and/or invoices).
Respond to customer inquiries by referring them to published materials, secondary sources, or transfer the inquiry to the next appropriate level of customer support.
Collaborate with the next appropriate level of customer support to seek resolution to challenging inquiries/complaints, providing documentation and continual communication to customer throughout the process.
Maintain accurate records of all internal and external interactions in the appropriate database/system.
Prepare and distribute standard internal and customer reports.
Support order management team goals and initiatives to become a more proactive customer support organization.
Identify and communicate areas for process improvement to Supervisor.
Our Distribution business delivers reliable, durable, high performing products for our global partners. You are key to our customers’ success, where you’ll deliver solutions that build your knowledge base and fuel your career.
If you want to develop your career with the industry leader who gives you the innovative technology you love to work with and empowers you to deliver a service you can be proud of – then Cummins is where you need to be.
If you're not ready to apply yet, join our Talent Community to be informed about future opportunities.
Experience, Education, Licenses, and Certifications :
High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
1-2 Years of Customer Service Preferred
Preferred - Bilingual (English and Spanish)
Compensation and Benefits
A competitive base salary commensurate with experience and a full complement of personal and professional benefits provided.
Cummins and E-verify At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify.
Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. To learn more about E-Verify, including your rights and responsibilities, please visitwww.dhs.gov/E-Verify
Job SUPPLY CHAIN PLANNING
Primary Location United States-California-Irvine-US, CA, Irvine, Cummins Pacific
Job Type Experienced - Exempt / Office
Recruitment Job Type Office
Job Posting Mar 13, 2019, 5:16:52 PM
Unposting Date Ongoing
Req ID: 1900013I