Cummins Inc. Bilingual Order Management Technician in Ladson, South Carolina
Bilingual Order Management Technician
We are looking for a talented Bilingual Order Management Technician to join our team in Charleston, SC.
In this role, you will make an impact in the following ways:
Act as the single-point-of-contact for assigned customer accounts; managing the entire order life cycle to ensure orders are processed on time.
Responsible for assigned customer accounts for the entire order life cycle (from new customer set-up, order entry/modification, escalations; responsibilities might include logistics management) to ensure orders are shipped to agreed deadline:
Act as the single-point-of-contact to Cummins' customers, parts distribution centers and/or manufacturing plants and cross functional departments to process and fulfil customer orders; providing accurate documentation and continual communication to customer throughout the process.
Take ownership of and resolve complex customer inquiries through extensive research, a detailed understanding of Cummins processes, systems, and practices; provide timely and informative responses as per the Service Level Agreement.
Request support from the next appropriate level of customer support for complex escalations/issues providing documentation throughout the process.
Maintain accurate records of all internal and external interactions in the appropriate database/system.
Ensure customers comply with export polices and ensure required export/shipping documentation is compiled to the relevant legislation.
Act as liaison between the customer and aftermarket and/or manufacturing location for quality issues; submit Material Non-Conformance or Process Non-Conformance claims via the Quality Management System.
Knowledge of Quality Management Systems.
Prepare and distribute standard and customized internal and customer reports..
Support Customer Order Management departmental goals and initiatives to become a more proactive customer support organization.
Participate in/lead process improvement projects.
To be successful in this role you will need the following:
High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
College or equivalent degree preferred.
Requires some work experience and intermediate level knowledge obtained through training or on-the-job experience in customer order management, account management or in the supply chain field.
Fluent & professional in Spanish and English
Demonstrated computer skills (IMS, Microsoft Word and Excel), Highly motivated and self-managing team player and must be able to work independently
$20-24.50 hourly depending on experience and working schedule of M-F 7am-3:30pm
Compensation and Benefits
Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.
Cummins and E-verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization
Job SUPPLY CHAIN PLANNING
Primary Location United States-South Carolina-North Charleston-US, SC, Ladson, Holset Palmetto Plant
Other Locations United States-South Carolina-Charleston
Job Type Experienced - Exempt / Office
Recruitment Job Type Office
Job Posting Apr 30, 2021, 2:14:24 PM
Unposting Date Ongoing
Req ID: 210001WH