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Cummins Inc. Service Controller in Leeds, United Kingdom

Service Controller


Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.

We are looking for a talented Service Controller to join our team specializing in Service for our Powergen Business Segment in Leeds.

This is a permanent contract working 37.5 hours per week, Monday – Friday, 8.00am - 4:30pm

Salary is £28,000 - £35,000 depending on experience.

In this role, you will make an impact in the following ways:

  • Dealing with day-to-day customer enquiries

  • Planning scheduled and unscheduled service events including the scheduling of the Field Service Engineers within the Powergen market Segment

  • Document customer inquiry information within appropriate Cummins systems

  • Provide quotations to both customers and support internal colleagues with general administration

  • Provide prompt assistance to customers through various media. Resolve customer issues through an understanding of Cummins processes, systems, and practices

  • Escalate complex issues providing documentation through process

  • Provides feedback to support improvement projects intended to improve customer experiences and organizational goals

  • Provides suggestions on how the existing processes can be made more customer centric or efficient

  • Understands existing and new Cummins processes, systems, and practices


To be successful in this role you will need the following:

  • Experience in aftermarket customer support, preferred but not essential.

  • Experience within the Powergen Stand by and Prime Power Business Sector, preferred but not essential.

  • Industry knowledge in the repair and maintenance of Electromechanical Equipment, preferred but not essential

  • Building partnerships and working collaboratively with others to meet shared objectives.

  • Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

  • Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

  • Handling conflict situations effectively, with a minimum of noise.

  • Building strong customer relationships and delivering customer-centric solutions.


Primary Location United Kingdom-England-Leeds-UK, Leeds, CDE Branch OP24

Job Type Experienced - Exempt / Office

Recruitment Job Type Office

Job Posting Nov 30, 2022, 6:57:04 PM

Unposting Date Ongoing

Organization Distribution Business

Req ID: 220008NR