Cummins Inc. Service Advisor in Miami Lakes, Florida
If you want to develop your career with the industry leader who gives you the innovative technology you love to work with and empowers you to deliver a service you can be proud of – then this is where you need to be.
Learn more about this role and how you can begin Working Right .
Our Distribution business delivers reliable, durable, high performing products for our global partners. You are key to our customers’ success. Working with industry leading technology and diagnostic tools, you’ll deliver solutions that build your knowledge base and fuel your career.
Currently, we are recruiting for a Service Advisor for our Miami, FL Service Center. This position is responsible for managing the customer's experience for the following in either an "In Shop" or "Mobile" environment
Provide support to customers, including end-users, distributors, and/or dealers, seeking information through various mediums, with a primary focus on online inquiries.
Document customer inquiry information within appropriate Cummins systems.
Provide prompt assistance to customers through various media.
Resolve customer issues through an understanding of Cummins processes, systems, and practices.
Escalate complex issues providing documentation through process.
Provides feedback to support improvement projects intended to improve customer experiences and organizational goals.
Provides suggestions on how the existing processes can be made more customer centric or efficient.
Performssuch other duties in the service operations area as may be assigned.
Completesindividual development plan for personal improvement work and attends classes, seminars and other training sessions, as required, to keep abreast of changes in service and products.
Understands existing and new Cummins processes, systems, and practices.
Initiates contact with the customer either in person or over the telephone.
Schedules in shop customer work.
Skills and Experience:
Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Manages conflict - Handling conflict situations effectively, with a minimum of noise.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Good verbal communication skills with external and internal customers.
Understands the service process, measures and the activity that affects the measures
Integrity enabling trust between both external and internal customers.
Analysis/problem solving with basic knowledge of diesel engine technology.
PC skills for written communications.
Experience necessary in handling customers in a courteous and professional manner.
Demonstrates ability to work through conflict and strong negotiations skills.
Education, Licenses, Certifications
- High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
Compensation and Benefits
Base hourly rate commensurate with experience
. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.
Cummins and E-verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.
Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.
Ready to think beyond your desk? Apply for this opportunity and start your career with Cummins today.
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Primary Location United States-Florida-Miami-US, FL, Miami Lakes, Cummins Power South
Job Type Experienced - Exempt / Office
Recruitment Job Type Office
Job Posting Sep 6, 2019, 2:55:20 PM
Unposting Date Ongoing
Req ID: 1900042G