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Cummins Inc. Field Service Engineer - Italy & Spain in Milan, Italy

Field Service Engineer - Italy & Spain

Description

We are looking for a pragmatic & hands on Field Service Engineer to support our technicians by providing technical expertise on complex client issues, working on various applications across industries. This role is in our distribution business unit based in Milan, Italy with the regional responsibility for Italy & Spain.

In this role, you will make an impact in the following ways:

  • Serve as the primary technical support resource for Cummins service providers in Italy & Spain, providing diagnostic support on complex and hard to diagnose warranty and non-warranty repair events.

  • Formulate and direct complex repair plans.

  • Document and report on the results of diagnostic and repair actions in a timely manner.

  • Oversee the escalation of more complex requests to the appropriate level of support.

  • Lead diagnostic support and escalation process improvement activities.

  • Investigate product issues at customer or dealer locations.

  • Mentor and coach technicians in the region to improve capability.

Qualifications

To be successful in this role you will need the following:

  • Broad hands-on technical support experience including mechanical, electrical, instrumentation and software, ideally within following segments of industry - industrial engineering / commercial vehicles / power generation / marine / electronics and similar.

  • Familiar with diagnostic support tools, data loggers, remote connect and control tools.

  • Fluent in both Italian and English, with the flexibility to travel within Italy and Spain (active driver). Knowledge of Spanish language would be a great advantage.

  • Engineering degree – mechanical or electronics or similar

  • Excellent communication & teamwork skills, assertiveness, independent and goal-oriented way of working.

In case you are interested in this really exciting job opportunity, please apply and send us your CV in English.

Job SERVICE

Primary Location Italy-Lombardia-Milan-Italy, Milan, DBU Via Liguria

Job Type Experienced - Exempt / Office

Recruitment Job Type Exempt - Experienced

Job Posting May 7, 2021, 11:38:22 AM

Unposting Date Ongoing

Req ID: 210001FU

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