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Cummins Inc. Customer Quality Engineer in Minato, Japan

Customer Quality Engineer



勤務地 : 東京

報告先 : カスタマー・クオリティ・マネージャー (フィルトレーション・ビジネスユニット)











・担当製品 : フィルトレーション関連

・担当企業 : 大手建機メーカー

The Customer Quality Engineer will support the business to advocate for customers in resolving product quality, supply chain quality and process quality related issues.

Develops understanding of customer expectations and requirements for quality

Contributes and supports closing action plans for customer quality issues including product, supply chain or process related.

Uses Customer Centric metrics to prioritize customer quality issues

With supervision, develops external relationships and supports developing external quality communications.

Contributes to process improvement efforts as a team member




・日本語 : 流暢

・英語 : コミュニケーションレベル以上








Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

Manages ambiguity - Operating effectively, even when things are not certain or the way forward is not clear.

Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Customer Technical Problem Solving - Solves problems by leveraging industry standard and Cummins' product specific methodologies to determine the assignable cause within appropriate time constraints

Problem Solving - Solves problems using a systematic analysis process by leveraging industry standard methodologies to create problem traceability and protect the customer; determines the assignable cause; implements robust, data-based solutions; identifies the systemic root causes and recommended actions to prevent problem reoccurrence.

Project Management - Establishes and maintains the balance of scope, schedule and resources for a temporary effort (a "project").

Education, Licenses, Certifications

Bachelors degree or equivalent experience required

This position may require licensing for compliance with export controls or sanctions regulations.


Relevant work experience


Primary Location Japan-Tokyo-To-Minato-Japan, Minato-ku, CJL Office

Job Type Experienced - Exempt / Office

Recruitment Job Type Exempt - Experienced

Job Posting May 8, 2022, 7:41:51 PM

Unposting Date Ongoing

Organization Cummins Filtration

Req ID: 22000356