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Cummins Inc. Customer Quality Engineer in Minato, Japan

Customer Quality Engineer

Description

カスタマー・クオリティ・エンジニア

勤務地 : 東京

報告先 : カスタマー・クオリティ・マネージャー (フィルトレーション・ビジネスユニット)

仕事の概要

カスタマー・クオリティ・エンジニアは、製品品質、サプライチェーン品質、プロセス品質に関連する問題を解決するために、お客様のビジネスをサポートする。

主要な責務

・品質に対する顧客の期待や要求の理解を深める

・製品、サプライチェーン、プロセスなど、顧客の品質問題をサポートし、解決に貢献する。

・顧客中心の指標を使用して、顧客の品質問題に優先順位を付ける。

・監督下において、社外との関係を構築し、社外との品質に関するコミュニケーションをサポートする。

・チームメンバーとしてプロセス改善の取り組みに貢献する。

・不具合品の発送・受取

・外注担当者との検査データのやり取り

・担当製品 : フィルトレーション関連

・担当企業 : 大手建機メーカー

The Customer Quality Engineer will support the business to advocate for customers in resolving product quality, supply chain quality and process quality related issues.

Develops understanding of customer expectations and requirements for quality

Contributes and supports closing action plans for customer quality issues including product, supply chain or process related.

Uses Customer Centric metrics to prioritize customer quality issues

With supervision, develops external relationships and supports developing external quality communications.

Contributes to process improvement efforts as a team member

Qualifications

学歴,資格,語学:

・大学学士号または同等以上の経験(理系出身者)

・日本語 : 流暢

・英語 : コミュニケーションレベル以上

必須経験:

・製造業(工業製品/機械部品等)の品質管理・品質保証3年以上の経験者

・顧客対応の経験

優先経験:

・工場での品質の経験

・海外工場との対応経験(海外出張の可能性あり)

Skills

Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

Manages ambiguity - Operating effectively, even when things are not certain or the way forward is not clear.

Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Customer Technical Problem Solving - Solves problems by leveraging industry standard and Cummins' product specific methodologies to determine the assignable cause within appropriate time constraints

Problem Solving - Solves problems using a systematic analysis process by leveraging industry standard methodologies to create problem traceability and protect the customer; determines the assignable cause; implements robust, data-based solutions; identifies the systemic root causes and recommended actions to prevent problem reoccurrence.

Project Management - Establishes and maintains the balance of scope, schedule and resources for a temporary effort (a "project").

Education, Licenses, Certifications

Bachelors degree or equivalent experience required

This position may require licensing for compliance with export controls or sanctions regulations.

Experience

Relevant work experience

Job QUALITY

Primary Location Japan-Tokyo-To-Minato-Japan, Minato-ku, CJL Office

Job Type Experienced - Exempt / Office

Recruitment Job Type Exempt - Experienced

Job Posting May 8, 2022, 7:41:51 PM

Unposting Date Ongoing

Organization Cummins Filtration

Req ID: 22000356

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