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Cummins Inc. Power Generation Field Service Technician in Minato, Japan

Power Generation Field Service Technician

Description

【 Job Summary】

顧客の現場にて、発電機やコンポーネントの複雑な修理を診断し、テクニカル・スペシャリストとして、顧客サポートの窓口業務を行なう。

・発電機向け機器の導入支援,技術サポート,顧客先でのインストール,試運転,テストサポート等

・トラブルシューティングのサポート,修理見積の発行

【 主な担当業務 】

・顧客との生産的な関係を確立し、継続的に発展させることで、顧客のニーズに迅速かつ効率的に対応

・専用ツールを使用し、文書化された手順やポリシーに従って、顧客の現場で複雑な修理を診断し完了する

・現場の発電製品に対して、文書化されたスケジュールや基準に従って、予防的なメンテナンス活動を行う

・未解決の問題を製品のスペシャリストや上司にエスカレートする

・若手技術者を指導・育成し、知識や経験を他の人に伝え、作業を指示し、修理計画や部品リストなどを確認

・サービスワークシート、タイムシート、保証請求書、品質文書などの必要書類を、手書きのフォームやビジネスシステムの入力画面を使って完成する

・スキルとビジネス要件に沿ったトレーニング

・サービスカーやツールが清潔で適切に動作するように維持する

・健康・安全・環境に関するすべての関連方針、手順、および法律の遵守を確認し、問題点があれば、サイト管理者および上司に報告

Technical specialist and primary customer support contact to diagnose and execute complex repairs to generators and components at the customer’s site.

Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs

Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site.

Performs preventative maintenance activities as per documented schedules and standards on power generation products in the field

Escalates unresolved issues to product specialists / Supervisor

Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review of repair plans, parts lists, etc

Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.

Completes training in line with skill and business requirements

Maintains service vehicle and tools for cleanliness and proper operation

Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor

Qualifications

【 学歴・語学・資格 】

・短大・専門卒以上の学歴(電気・機械工学等のエンジニア分野の専攻者)

・英語:読み書きレベル

・第二種電気電気工事士 必須

・運転免許証 必須 (顧客訪問時)

【 経験 】

・フィールドサービスエンジニアの経験

・発電製品に関する専門的な知識と経験

・高電圧/低電圧の経験 カスタマーサービスの経験

・若手技術者への技術的アドバイスやコーチングの経験(優先)

・発電機に関わった経験(優先)

Skills

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Manages conflict - Handling conflict situations effectively, with a minimum of noise.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Develops talent - Developing people to meet both their career goals and the organization’s goals.

Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.

Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.

Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.

Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.

Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.

Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition.

Power Generation Systems Knowledge - Demonstrates knowledge of Cummins and industry standards by complying with all safe work procedures including Personal Protective Equipment to create a safe work environment; interprets and analyzes Power Generation system operation and integration (switch gear, power system controls, uninterruptable power supply, etc.) by applying tools, service publications (Cummins, Original Equipment Manufacturer) and taking measurements to efficiently and correctly diagnose and repair.

Engine Systems Interactions - Interprets and analyzes the interactions of internal and external electrical and mechanical systems (exhaust, heating, cooling, fuel systems, driveline, aftertreatment, controls, sensors, etc.) by applying tools, service publications (Cummins, Original Equipment Manufacturer) and taking measurements to efficiently and correctly diagnose and repair.

Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.

Education, Licenses, Certifications

Apprentice Certified Power Generation/ Electrical Technician (Preferred)

Vocational diploma from relevant technical institution

Current relevant electrical certification

Locally valid driving permit

This position may require licensing for compliance with export controls or sanctions regulations.

Experience

Significant field service work experience

Expert level knowledge of and/or experience with power generation products

High Voltage / Low Voltage experience

Customer service experience

Experience providing technical advice and coaching to more junior technicians (preferred)

Job SERVICE

Primary Location Japan-Tokyo-To-Minato-Japan, Minato-ku, CJL Office

Job Type Shop

Recruitment Job Type Technician

Job Posting Oct 12, 2021, 2:49:18 AM

Unposting Date Ongoing

Req ID: 210006TZ

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