Cummins Inc. Electrolyzer Applications Engineer in Mississauga, Ontario
Electrolyzer Applications Engineer
We are looking for a talented Electrolyzer Applications Engineer to join our #NewPower Business Unit in Mississauga, Ontario.
The Electrolyzer Applications Engineer is the first technical point of contact between the Customer Engineering Solutions team and the customer. The main role of the Electrolyzer Applications Engineer is to act as the Voice of the Customer (VOC), interfacing between product, engineering solutions and sales teams, to provide technical options to a customer’s specific application and configuration.
This dual customer/product focused role requires the development technical specifications, implementation of new design configurations, and delivery of high performance, low-cost equipment and system configurations, integrated with customers’ needs in a variety of applications.
To be successful in this role the Applications Engineer must have a strong technical understanding of the Cummins range of electrolyzer products and product range, understand the customer’s technical needs and work with the sales, product, and business development teams to develop an appropriate product choice and configuration for the customer’s requirements within Cummins’ offerings.
In this role, you will make an impact in the following ways:
As part of the sales process, take ownership of customer technical requirements and response
Assist sales managers with product selection and configuration
Prepare the technical section of the customer proposal as part of the Cummins offer
List the gaps between customer requirements and Cummins’ offer, and negotiate technical options
Respond to technical aspects of customer RFIs and RFQs
Provide detailed technical and engineering information to the sales team and the customer to support their understanding of the solutions and options
Participate in technical clarification calls with the customers
Participate in regional sales & product meetings (Weekly/Monthly)
Interface with project and engineering management personnel to support sales handover processes once sales agreement is signed
Coordinate and work with customer engineering, technical centre and product departments to collect, clarify and deliver relevant engineering and technical deliverables in support of the sales process
Leads the translation of customer needs and "voice of the customer" into functional product requirements to provide input on program-related decisions
Provide guidance to product management and technical teams on product requirements
Serves as customer/market advocate inside Cummins during participation in new product development programs, design reviews and product change request processes
Applies and improves processes such as Installation Quality Assurance, OEM integration and product selection and tools such as Advisor, Cummins On-Line Specifications (COLS) and Global Customer Engineering (GCE) required to support the processes and enable high quality decision making
Develop and maintain direct relationships with the engineering groups from product, tech centre, clients, and key consulting engineering and strategic partners
Participate in reviews with customers and consulting engineers
Provide technical support to customers, strategic suppliers, and other Cummins teams in all aspects of electrolyzer application, control, and installation
Technical Customer Management - Represents Cummins to our customers by being the interface for all technical aspects; provides engineering data, documentation and training to customers to support the design and integration of equipment; ensures that the customer's business is not interrupted by managing Cummins' product changes through the use of our change processes and regular communications with Product Development and the customer.
Product Application Support - Ensures new product information is available by developing and managing accurate and complete technical content in a timely manner to support our customers and the business; provides new options through management of technical systems to support sales to all of our markets; defines installation requirements and develops innovative tools with in-depth, cross-system knowledge and industry experience for successful design and integration.
Machine Integration and Optimization - Combines various parts or sub-systems into a whole to achieve the output most desired by the customer; applies Cummins' installation requirements using our standard tools, processes and identified best practices to ensure optimization of performance, reliability, cost and quality; analyzes technical issues using proven problem-solving and troubleshooting techniques for rapid resolution.
To be successful in this role the Applications Engineer musthave a strong technical understanding of the Cummins range of electrolyzerproducts and product range, understand the customer’s technical needs and workwith the sales, product, and business development teams to develop anappropriate product choice and configuration for the customer’s requirementswithin Cummins’ available offerings.
Must be bilingual in English/Spanish
Prior intermediate engineer equivalent work experience in a relevant discipline area is required with a demonstrated track record of technical problem solving and quality decision making
5 years of engineering experience
Experience with power or generation products and systems. Knowledge of hydrogen or similar gas systems is an asset
Ability to interact and work collaboratively with customer and supplier organizations and Cummins internal stakeholders
At Cummins, we are committed to the principles of diversity and employment equity under the Employment Equity Act, and we strive to ensure that our workforce reflects the diverse nature of Canadian society
Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.
The successful candidate will go through pre-employment background check process consists of a Criminal Background Check which includes a criminal background check as well as an education and work experience check. Specific Tickets / Licenses are checked as required, and Drivers Abstracts are required for any position where driving is part of the job.
Primary Location Canada-Ontario-Mississauga-Canada, ON, Mississauga, Argentia
Job Type Experienced - Exempt / Office
Recruitment Job Type Exempt - Experienced
Job Posting Nov 19, 2022, 2:36:56 AM
Unposting Date Ongoing
Organization New Power Business
Req ID: 220009JO