Cummins Inc. Field Service Supervisor in Mississauga, Ontario
Field Service Supervisor
Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.
We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.
We are looking for a talented Service Supervisor – Shop to join our team specializing in Sales and Service for our Distribution Segment in Mississauga, ON.
In this role, you will make an impact in the following ways:
Supervising Technicians and/or Service Team Leaders; coordinating and scheduling technician work schedules; communicating repair plans to technicians aligned with customer quotes.
Monitoring technician productivity and repair quality; providing coaching and feedback to individual technicians; providing performance reviews and opportunities for professional growth.
Managing service logistics including use of materials, equipment, and employees ensuring safety, quality, and efficient operations.
Developing and/or reviewing quotes for accuracy prior to communication to customers; providing updates on repair status and any plan or schedule changes.
Participating in continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations/organizational goals.
Monitoring goals and targets for the branch; measures, reviews, and maintains superior customer satisfaction levels.
To be successful in this role you will need the following:
Skills to translate customer complaints to develop troubleshooting plans.
Ability to follow procedures and document required information in the service management system in order to have an accurate record of the work done.
Holding self and others accountable to meet commitments.
Ways of developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
3 to 5 years of relevant work experience, including team leadership experience in a service environment.
College, university, or equivalent Bachelor's degree in relevant discipline is preferred
At Cummins, we are committed to the principles of diversity and employment equity under the Employment Equity Act, and we strive to ensure that our workforce reflects the diverse nature of Canadian society
Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.
The successful candidate will go through pre-employment background check process consists of a Criminal Background Check which includes a criminal background check as well as an education and work experience check. Specific Tickets / Licenses are checked as required, and Drivers Abstracts are required for any position where driving is part of the job.
Primary Location Canada-Ontario-Mississauga-Canada, ON, Mississauga, Cummins Eastern Canada
Job Type Experienced - Exempt / Office
Recruitment Job Type Exempt - Experienced
Job Posting Jan 7, 2022, 6:38:52 PM
Unposting Date Ongoing
Req ID: 2200005A