Cummins Inc. Information Technology Admin in Omaha, Nebraska
Information Technology Admin
Cummins is a place big enough to coach and develop a global workforce and create the world’s leading clean, engine technology. We’re also small enough for you to find your fit and personal passion with a team of dependable, innovative thinkers who are developing their careers within a diverse, inclusive, empowering environment.
Learn more about this ENTRY Level role and how you can begin Powering your potential .
Our Business Unit delivers reliable, durable, high performing products to our global partners. Working in an innovative space, you’ll develop high tech solutions that will fuel your advanced career skill set and empower you to own your career. Our integrated businesses demand the talents and creativity of individuals with a wide range of skills and experience.
This is an exciting entry level opportunity in Kansas City, MO or Omaha, NE for an Information Technology Admin
Provides operational support ensuring the effectiveness, efficiency, accuracy, and availability of IT resources for end users under close supervision. Must work collaboratively with others.
This position is accountable for responding to all customer requests courteously,
professionally, and in a timely manner.
Must be able to work in an independent environmentwith remote supervision. Maintain a clean, professional personal appearance at all times, in
accordance with all company standards for professional appearance.
This role is responsible for providing preventative maintenance on IT systems and networks including but not limited to monitoring system performance and accuracy, performs root cause analysis to identify issues, monitor and executes help desk tickets providing thorough documentation of resolution, diagnose and evaluate hardware failures on business provided computing equipment.
Provide support for VOIP phone system as well as complete hardware,
software, reassigns, and surrender requests.
Provide support for Apple and Android devices.
Performs IT support for assigned area(s) according to documented processes.
Diagnoses and problem solves issues with IT hardware or software components with direction.
May require ability to install, configure, or disposition IT hardware and/or application issues.
Performs initial troubleshooting of assigned issues per department standards and escalates if unable to resolve.
Uses Incident Management system to manage reported issues or requests submitted by end users and log any actions or support provided.
Assists with additional IT responsibilities as assigned.
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Situational adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations.
Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.
Instills trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
Incident Management - Maintains reported issues or requests assigned via the Incident Management system to log actions taken and track trends.
Troubleshooting - Diagnoses and resolves the customer-identified issue by utilizing appropriate department standards to satisfy customer expectations.
Problem Solving - Solves problems using a systematic analysis process by leveraging industry standard methodologies to create problem traceability and protect the customer; determines the assignable cause; implements robust, data-based solutions; identifies the systemic root causes and recommended actions to prevent problem reoccurrence.
Education, Licenses, Certifications:
Information Technology certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
Minimal or no work experience required.
Compensation and Benefits
Salary commensurate with experience plus bonus. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.
Cummins and E-verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.
Ready to think beyond your desk? Apply for this opportunity to start your career with Cummins today.careers.cummins.com
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Job SYSTEMS/INFORMATION TECHNOLOGY
Primary Location United States-Missouri-Kansas City-US, MO, Kansas City, Cummins Central Power
Other Locations United States-Nebraska-Omaha-US, NE, Omaha, Cummins Central Power, 136th Street
Job Type Experienced - Exempt / Office
Recruitment Job Type Office
Job Posting Jul 27, 2020, 11:05:08 AM
Unposting Date Ongoing
Req ID: 2000014O