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Cummins Inc. Service Manager in Omaha, Nebraska

Service Manager

Description

We are looking for a talented Service Supervisor to join our team specializing in Sales and Service for our Distribution Segment in Omaha, NE.

In this role, you will make an impact in the following ways:

  • Manages service operations, workshop or field, that provide retail or distributor product or application services. Manages department personnel along with the departmental budget.

  • Manages all operations including service staff and supervisors; resolves most complex business problems for those on the team.

  • Provides employees timely and constructive performance feedback; develops employees and provides opportunities that enhance employee career growth.

  • Leads continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations/organizational goals.

  • Regularly reviews key performance indicators for service operations and addresses issues and opportunities.

  • Ensures the volume of work produced meets company standards and ensures customer satisfaction.

  • Identifies trends and initiates changes/improvements necessary to achieve goals and objectives while ensuring customer needs are met without interruption to service levels.

  • Established positive and professional working relationships with key customers.

  • Establishes goals and targets for the service operations; measures, reviews and maintains superior customer satisfaction levels.

Qualifications

To be successful in this role you will need the following:

  • College, university or equivalent degree required.

  • Significant level of relevant experience, including supervisory experience, required. This position will be the Service Manager for the in-shop and field service engine departments at the Omaha branch.

  • Ensures accountability - Holding self and others accountable to meet commitments.

  • Action oriented and ability to handle conflict situations effectively.

  • Customer focused; building strong customer relationships and delivering customer-centric solutions.

  • Strong financial acumen; interpreting and applying understanding of key financial indicators to make better business decisions.

  • Ability to prioritize and plan work to meet organizational goals. Compensation and Benefits Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits. Cummins and E-verify At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

Job SERVICE

Primary Location United States-Nebraska-Omaha-US, NE, Omaha, Cummins Central Power, 136th Street

Job Type Experienced - Exempt / Office

Recruitment Job Type Exempt - Experienced

Job Posting Nov 11, 2020, 4:28:36 PM

Unposting Date Ongoing

Req ID: 20000353

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