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Cummins Inc. Power Generation Technician - Field Service in Ottawa, Ontario

Power Generation Technician - Field Service

Description

Spécialiste technique et interlocuteur principal du service client concernant le diagnostic et les réparations complexes des groupes électrogènes et des composants sur le site du client.

Établit et développe constamment des relations productives avec le client et prend en compte les besoins du client, rapidement et efficacement

Utilise à bon escient les outils spécialisés et suit les politiques et les procédures établies afin d'effectuer un diagnostic et les réparations complexes sur le site du client.

Effectue des opérations de maintenance préventive selon les normes et calendriers établis des produits relatifs à la production d'énergie sur le terrain

Transmet les problèmes non résolus à des spécialistes du produit ou à un responsable

Encadre et fait évoluer les techniciens et/ou les apprentis et partage son savoir et son expérience avec les autres ; peut fournir des instructions de travail ; peut examiner les plans de réparation, les listes de pièces, etc.

Complète les documents demandés comme les feuilles de service, les feuilles de présence, les réclamations dans le cadre de la garantie et les documents relatifs à la qualité sur des formulaires manuscrits ou via les écrans de saisie du système de l'entreprise.

Achève la formation en ligne avec les exigences professionnelles et les compétences demandées

Maintient la propreté et le bon fonctionnement des outils et du véhicule de service

Veille au respect de toutes les procédures, les politiques et la législation appropriées relatives à la santé, la sécurité et l'environnement et notifie tous les problèmes ou incidents à la direction du site et au responsable

Qualifications

Skills

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Manages conflict - Handling conflict situations effectively, with a minimum of noise.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Develops talent - Developing people to meet both their career goals and the organization's goals.

Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.

Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.

Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.

Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.

Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.

Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition.

Power Generation Systems Knowledge - Demonstrates knowledge of Cummins and industry standards by complying with all safe work procedures including Personal Protective Equipment to create a safe work environment; interprets and analyzes Power Generation system operation and integration (switch gear, power system controls, uninterruptable power supply, etc.) by applying tools, service publications (Cummins, Original Equipment Manufacturer) and taking measurements to efficiently and correctly diagnose and repair.

Engine Systems Interactions - Interprets and analyzes the interactions of internal and external electrical and mechanical systems (exhaust, heating, cooling, fuel systems, driveline, aftertreatment, controls, sensors, etc.) by applying tools, service publications (Cummins, Original Equipment Manufacturer) and taking measurements to efficiently and correctly diagnose and repair.

Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.

Education, Licenses, Certifications

Apprentice Certified Power Generation/ Electrical Technician (Preferred)

Vocational diploma from relevant technical institution

Current relevant electrical certification

Locally valid driving permit

This position may require licensing for compliance with export controls or sanctions regulations.

Experience

Significant field service work experience

Expert level knowledge of and/or experience with power generation products

High Voltage / Low Voltage experience

Customer service experience

Experience providing technical advice and coaching to more junior technicians (preferred)

Capacité à obtenir une certification EGSA et authorizations de sécurité.

Emploi Service

Lieu principal Canada-Ontario-Ottawa-Canada, ON, Ottawa, Cummins Eastern Canada

Type d'emploi Standard

Recruitment Job Type Not translated Technicien

Publication d'offre 23 avr. 2021, 09:24:39

Date de retrait de la publication Continu

Req ID: 210001VT

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