Cummins Inc. Order Management Coordinator (FTC) in Peterborough, United Kingdom
Order Management Coordinator (FTC)
We are looking for a talented Order Management Coordinator to join our team in our Global Supply Chain Business Unit in Peterborough on a fixed term, 12 month contract.
In this role, you will make an impact in the following ways:
Responsible for assigned internal customer accounts for the entire order life cycle (from new internal customer set-up, order entry/modification, escalations; responsibilities might include logistics management) to ensure orders are shipped to agreed deadline.
Act as the single-point-of-contact to internal customers, parts distribution centers and manufacturing plants to process and fulfil customer orders.
Create accurate documentation and continual communication to customer throughout the process.
Collaborate with your supervisor for complex escalations/issues providing documentation throughout the process.
Guide internal customers when it comes to export polices and ensure required export/shipping documentation is compliant with legislation.
Liaise between the internal customer, aftermarket team and/or manufacturing location for quality issues; submit Material Non-Conformance or Process Non-Conformance claims via the Quality Management System.
To be successful in this role you will need the following:
Existing experience in either order management, account management, customer services or in the supply chain field.
Proven track record of working in a fast paced, high volume order management/ supply chain environment.
Experience with GOMS, SAP, Oracle or a similar ERP package would be an advantage.
A genuine passion for achieving customer service excellence
Compensation and Benefits
Salary between £21 - £22,000 depending on experience.
Defined contribution pension scheme - company contributions 5%
Annual bonus plan -target 5%(based on company performance)
Contributions towards Private medical insurance.
Health cash plan - support toward medical, optical and dental costs.
25 days annual leave plus bank holidays.
Employee discount scheme - covering 100's of retailers.
Job SUPPLY CHAIN PLANNING
Primary Location United Kingdom-England-Cambridgeshire-UK, Peterborough, EMEA Cummins Generator Tech
Job Type Experienced - Exempt / Office
Recruitment Job Type Office
Job Posting Mar 1, 2021, 2:57:38 PM
Unposting Date Ongoing
Req ID: 2100009L