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Cummins Inc. Service Administrator in Portland, Oregon

Service Administrator

Description

We are looking for a talented SERVICE ADMINISTRATOR to join our team specializing in service for our Sales and Service business in Portland, Oregon.

In this role, you will make an impact in the following ways:

  • Serves as primary customer contact to promote quality customer service and increase business within the branch location.

  • Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.

  • Analyze customer’s needs, gathers pertinent information, and opens work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work

  • Works with the Service Supervisor and/or Team Lead to schedule job assignments

  • Develops positive relationships with key customers; resolves customer concerns regarding Cummins' or distributor warranties; explain charges to customers

  • Monitors key performance metrics for the workshop, including labor productivity and customer satisfaction

To be successful in this role you will need the following:

  • Technical trade school/ vocational diploma or certification or equivalent experience required.

  • 1 plus year of customer service experience desired

  • Previous Service Administrator/Service Advisor preferred

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

Job SERVICE

Primary Location United States-Oregon-Portland-US, OR, Portland, Cummins Northwest Inc

Job Type Experienced - Exempt / Office

Recruitment Job Type Office

Job Posting Nov 12, 2020, 6:19:03 PM

Unposting Date Ongoing

Req ID: 2000033F

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