Cummins Inc. Junior Manager – Intercompany in Pune, India
Junior Manager – Intercompany
Works with internal and external customers in an inbound call center to assist with understanding account concerns, responding to basic questions and/or escalating queries to more experienced representatives. Performs activities under direct supervision.
Answers basic inquiries by clarifying desired information; researching, locating and providing information.
Assists with a variety of customer inquiries by providing basic account information.
Interacts with internal customer to aid in resolution of customer concerns.
Understands customer concerns to enable proper escalation paths.
Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Decision quality - Making good and timely decisions that keep the organization moving forward.
Nimble learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
Instills trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
Business Partnering - Collaborates with stakeholders and develops partnerships to drive performance that aligns to organizational goals and strategies; influences the organization by demonstrating knowledge of the business to provide guidance to support the decision making process and guiding the business towards positive results and organizational alignment; evaluates business environment using measures to mitigate risk and capitalize on opportunities.
Education, Licenses, Certifications
High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
Minimal or no work experience required.
Primary Location India-Maharashtra-Pune-India, Pune, IOC Tower A
Job Type Experienced - Exempt / Office
Recruitment Job Type Office
Job Posting Nov 20, 2020, 10:30:47 AM
Unposting Date Nov 27, 2020, 10:29:00 AM
Req ID: 2000031T