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Cummins Inc. Project Coordinator - Service in Pune, India

Project Coordinator - Service

Description

Key Responsibilities:

  • Act as the primary customer contact, developing positive relationships with key customers.

  • Analyze customer needs, gather information, and handle work orders, quotes, claims, repair plans, scheduling, and status updates.

  • Create complex work orders, including diagnostic plans, quotes, and repair plans, considering parts and labor availability.

  • Work with supervisors to schedule job assignments and review plans.

  • Resolve customer concerns regarding warranties and explain charges.

  • Monitor key performance metrics, including labor productivity and customer satisfaction.

Qualifications

Qualifications and Skills:

  • Financial acumen and effective communication skills.

  • Customer focus and ability to build strong relationships.

  • Directs work, delegates tasks, and removes obstacles.

  • Instills trust through honesty, integrity, and authenticity.

  • Manages conflict situations effectively.

  • Proficient in diagnostics application, electronic service tool application, service documentation, technical escalation, and warranty processes.

  • Recognizes the value of different perspectives and cultures.

Education and Certifications:

  • Technical trade school/vocational diploma or certification, or equivalent experience.

  • This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

  • Significant and in-depth knowledge obtained through specialized training.

  • Experience in handling global stakeholders.

  • Preferred experience in dealer authorization/dealer management.

Additional Requirements:

  • Availability to support the night shift from 6:30 PM IST to 3:30 AM IST.

  • Graduate with a minimum of 1-2 years of corporate experience.

  • Manage authorization processes, verify documents, communicate with dealers, evaluate applications, provide training, maintain records, improve processes, and collaborate.

  • Demonstrate skills in document verification, compliance knowledge, effective communication, thorough evaluation, training capability, meticulous record-keeping, process improvement experience, and cross-functional collaboration.

Job SERVICE

Primary Location India-Maharashtra-Pune-India, Pune, IOC Tower A

Job Type Experienced - Exempt / Office

Recruitment Job Type Office

Job Posting Jun 11, 2024, 1:17:08 AM

Unposting Date Jun 25, 2024, 2:29:00 PM

Organization Corporate

Role Category Hybrid - Potential for Partial Remote

Relocation Package Eligible

Req ID: 240004R1

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