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Cummins Inc. Service Advisor in Richmond, Virginia

Service Advisor

Description

No, this isn’t one of those ordinary jobs.

This is an exciting opportunity in Richmond, VA for a Service Advisor. As part of Cummins, we will add to your current skills by providing training, encouragement and growth within a teamwork environment. We invest in your professional growth by providing you with education and training opportunities to keep current on industry standards and products. You will gain valuable knowledge of the diesel engine industry and skills that will last a lifetime.

Cummins is a team of dependable, innovative thinkers, who are empowered to generate and deliver solutions for customers, community, and environment. Our employees develop their careers through the challenges only a diverse, global innovator can promise. This is a collaborative culture where thinking beyond your desk is more than part of the job. It is the job.

This is what we call Working Right.

Responsibilities

This position provides routine support to customers, including end-users, distributors, and/or dealers, seeking information through various mediums, under limited supervision.

Document customer inquiry information within appropriate Cummins systems.

Provide prompt assistance to customers through various media.

Resolves routine customer issues through a basic understanding of Cummins processes, systems and practices.

Escalates non-routine issues, providing documentation through process.

Contributes ideas and suggestions on how the existing processes can be made more customer centric or efficient.

Learns existing and new Cummins processes, systems and practices.

Qualifications

Skills

Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Manages conflict - Handling conflict situations effectively, with a minimum of noise.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Education, Licenses, Certifications

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

Experience

Minimal relevant work experience required. Previous customer service or support experience is preferred

Compensation and Benefits

Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

Ready to work with ground-breaking products and technology? Apply for this opportunity to start your career as an extraordinary Tech with Cummins today.

Not ready to apply but want to learn more? Join our Talent Community to get the inside track on great jobs and confidentially connect to our recruiting team:

https://www.cumminstalentcommunity.com/profile/join/

Job SERVICE

Primary Location United States-Virginia-Richmond-US, VA, Richmond, Cummins Atlantic

Job Type Experienced - Exempt / Office

Recruitment Job Type Office

Job Posting Aug 19, 2019, 2:06:37 PM

Unposting Date Ongoing

Req ID: 190003SN

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