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Cummins Inc. Customer Quality Assurance Engineer in Rocky Mount, North Carolina

Customer Quality Assurance Engineer


We are looking for a talented Customer Quality Assurance Engineer to join our team specializing in the components Customer Quality Assurance. This position is primarily based in Whitakers, NC.

In this role, you will make an impact in the following ways:

  • Communication to OEMs on Before In Service (BIS) issues and concerns

  • Support incoming complaints to review engineering drawings and plant processes to define issue details

  • Development of reports and presentations for OEM and management review

  • Develop and define Customer Quality Assurance (CQA) processes

  • Review and manage customer complaints and communicate internally to provide the voice of the customer to the plant

  • Provide technical experience and advice to team members to support problem definition and customer communication

  • Ensures products and process development meet quality standards.

  • Identifies problems, prioritizes actions, leads or participates in Six Sigma projects.

  • Participates in change management activities by verifying products and processes, developing key measures, and analyzing data for decision support.

  • Conducts audits of processes and quality systems.

  • Works with purchasing to improve the quality of purchased parts.

  • Serve as a quality technical resource to other functional areas.


To be successful in this role you will need the following:

  • College, university, or equivalent degree required.

  • This position may require licensing for compliance with export controls or sanctions regulations.

  • Intermediate level of relevant work experience required.

At Cummins, we are committed to the principles of diversity and employment equity under the Employment Equity Act, and we strive to ensure that our workforce reflects the diverse nature of our culture.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

The successful candidate will be subject to our Pre-Employment Background Screening process that consists of a Criminal Background Check as well as Education and Work Experience Verification.


Primary Location United States-North Carolina-Rocky Mount-US, NC, Rocky Mount, CDC Case-Cummins

Job Type Experienced - Exempt / Office

Recruitment Job Type Exempt - Experienced

Job Posting May 6, 2021, 1:09:53 AM

Unposting Date Ongoing

Req ID: 210001WE