Cummins Inc. Customer Quality Engineer - Senior in Rocky Mount, North Carolina
Customer Quality Engineer - Senior
Applies the principles of product quality planning, evaluation, and control in support of the manufacturing and installation operations of the organization.
Responsible for applicable systems related to plant customer issues such as corrective action requests, supplier corrective action requests, nonconforming material reports, etc.
Leads containment activities.
Facilitates continuous improvement quality activities to reduce the potential for defects, and ensures continual improvement in process and product design.
Ensures products and process development meet quality standards.
Identifies problems, prioritizes actions, leads or participates in Six Sigma projects.
Participates in change management activities by verifying products and processes, developing key measures, analyzing data for decision support, and presenting results to plant leadership.
Leads audits of processes and quality systems.
Works with purchasing to improve the quality of purchased parts.
Serves as a quality technical resource to other functional areas.
May coach and mentor less experienced quality engineers.
Production Part Approval Process - Coordinates the level of submission of Advanced Product Quality Planning (APQP) activities and information related to the introduction of new or changed products and processes; dispositions the product’s readiness for production in accordance with the Production Parts Approval Process (PPAP) and APQP provisions of Automotive Industry Action Group (AIAG) manuals and Cummins procedures in order to meet supplier and customer requirements.
Statistical Foundations - Applies statistical tools and technique to influence decision making; leverages understanding of data collection methods, key statistics, graphical and analytical methods to describe process performance, gain insights and drive improvement action
Ensures accountability - Holding self and others accountable to meet commitments.
Drives engagement - Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
Supplier Quality Management - Leads all aspects of supplier quality management; helps develop strategy and collaborative supplier partnerships; identifies supplier innovation capabilities; contributes to supplier audit and certification process; tracks supplier performance metrics and acts to quickly resolve issues to improve supplier quality performance.
Problem Solving - Solves problems using a systematic analysis process by leveraging industry standard methodologies to create problem traceability and protect the customer; determines the assignable cause; implements robust, data-based solutions; identifies the systemic root causes and recommended actions to prevent problem reoccurrence.
Advanced Product Quality Planning - Leads the technical quality planning and ensures customer satisfaction through structured and measurable processes as defined by industry standard.
Measurement Science - Analyzes measurement processes throughout the relevant traceability chain to identify and quantify sources of measurement uncertainty relevant to the appropriate applied measurement science, “Metrology” e.g. Chemical, Dimensional, Electrical, Mechanical, Optical and Radiation and Physical.
Quality System Management - Guides in the practice and application of quality management system standards required by international certification bodies, industry specific regulatory authorities and customer's contractually specified requirements.
Project Management - Establishes and maintains the balance of scope, schedule and resources for a temporary effort (a "project").
Quality Process Management - Applies and manages methods (e.g. SPC, Capability studies, Layered Process Audit, inspection, test) to ensure quality of Cummins products, processes, and services.
Manages conflict - Handling conflict situations effectively, with a minimum of noise.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Education, Licenses, Certifications
College, university, or equivalent degree in required.
This position may require licensing for compliance with export controls or sanctions regulations.
Intermediate level of relevant work experience required.
Responsible for leading a team of technicians to support our customers.
Coaching and developing the team to deliver on customer expectations.
Lead and co-ordinate customer visits.
Establish plans to meet and exceed customer expectations through cross functional collaboration.
Build and maintain relationships with both internal and external customers.
Primary Location United States-North Carolina-Rocky Mount-US, NC, Rocky Mount, CDC Case-Cummins
Job Type Experienced - Exempt / Office
Recruitment Job Type Exempt - Experienced
Job Posting Apr 27, 2022, 8:55:50 AM
Unposting Date Ongoing
Organization Engine Business
Req ID: 220001UJ