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Cummins Inc. Plant Customer Quality Business Leader in Rocky Mount, North Carolina

Plant Customer Quality Business Leader


Plant Customer Quality Business Leader

We are looking for a talented Plant Customer Quality Business Leader to join our team in Rocky Mountain, North Carolina. This role is 100% on-site role. This role will have a 25% travel requirement, visiting customers in US, Mexico, and Canada. Relocation is an option, outside candidates are welcome to apply. In this role, you will be responsible for partnering with the business to be the customer and market segment advocate in resolving product quality, supply chain quality, and process quality related issues for customers, as well as, coordinate quality communications with the customer. The position will have direct and indirect reports.

In this role, you will make an impact in the following ways:

  • Articulates and translates customers' expectations and requirements for quality to Cummins new and current products, supply chain and process improvement functions and coordinates implementation with these various internal stakeholders.

  • Supports the vision and strategy for the Customer Quality organization, including definition of key performance metrics and goal tree initiatives.

  • Interprets and manages action plans to close customer quality issues including product, supply chain or process related in order to improve customer satisfaction.

  • Uses Customer Centric metrics to prioritize customer quality issues and develops targets unique to the market or customer group that reflect right balance of customer expectations and business financial goals.

  • Manages strong external relationships and coordinates external quality communications to major/selected OEMs, major/selected end users, and all business units. Acts as primary face of quality to the customer.

  • Manages or coaches a team that will be seen as the customer and market advocate in resolving product quality, plant quality, supplier quality and process quality issues.

To be successful in this role you will need the following:

  • Bachelor’s degree or equivalent experience required Certified Green Belt preferred (Can be General, PPS, or 6S stats)

  • Significant relevant experience required (5 years) Areas of Experience Preferred: Customer Facing, Cross Functional, Service or Product Engineering, Quality.

  • Experience managing large budgets and ability to read financial reports.

  • Excellent communication, project management, customer service, and problem-solving skills a must.

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.


Primary Location United States-North Carolina-Rocky Mount-US, NC, Rocky Mount, CDC Case-Cummins

Job Type Experienced - Exempt / Office

Recruitment Job Type Exempt - Experienced

Job Posting Jan 20, 2023, 5:20:39 PM

Unposting Date Ongoing

Organization Engine Business

Req ID: 230000AY