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Cummins Inc. Customer Quality Manager - EMEA in Rumst, Belgium

Customer Quality Manager - EMEA


Cummins Inc., a global power technology leader, is a corporation of complementary business units that design, engineer, manufacture, distribute and service engines and related technologies, including fuel systems, controls, air handling, filtration, emission solutions, and electrical power generation systems.

Headquartered in Columbus, Indiana, we employ over 77,000 people worldwide and serve customers in approximately 190 countries and territories through a network of more than 600 company-owned and independent distributor locations and approximately 7,400 dealer locations. Cummins had net income of nearly $1 billion and revenues of $20.4 billion in 2017.

For our location in Rumst in Belgium we are searching for a (M/F)

Customer Quality Manager EMEA Region


  • Serve as an internal advocate for the customer, working closely with account managers for European OE’s.

  • Accountable for customer scorecard metrics and reporting to leadership on a monthly basis.

  • Monitoring scorecard performance and ensure robust corrective actions are issued for quality/delivery related issues and are promptly addressed.

  • Maintain proactive approach to customer satisfaction by auditing 7 – step problem solving submissions, control plans, PFMEA’s, and LPA’ related to the customer being represented.

  • Develop, maintain, and execute customer glidepath with production facilities and/or SQIE representing contract manufacturing sites by tracking and annamycin BIS/AIS data.

  • The Customer Quality Manager will partner with the business to be the customer and market segment advocate in resolving product quality, supply chain quality, and process quality related issues for customers, as well as coordinate quality communications with the customer.

  • Articulates and translates customers' expectations and requirements for quality to Cummins new and current products, supply chain and process improvement functions and coordinates implementation with these various internal stakeholders.

  • Supports the vision and strategy for the Customer Quality organization, including definition of key performance metrics and goal tree initiatives.

  • Interprets and manages action plans to close customer quality issues including product, supply chain or process related in order to improve customer satisfaction.

  • Uses Customer Centric metrics to prioritize customer quality issues and develops targets unique to the market or customer group that reflect right balance of customer expectations and business financial goals.

  • Manages strong external relationships and coordinates external quality communications to major/selected OEMs, major/selected end users, and all business units. Acts as primary face of quality to the customer.

  • Partners closely with the business market leaders, account leaders, and business unit quality leaders in customer messages and effectively communicates top customer quality issues.

  • Leads process improvement efforts across several functions or processesManages or coaches a team that will be seen as the customer and market advocate in resolving product quality, plant quality, supplier quality and process quality issues.



  • Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

  • Operating effectively, even when things are not certain or the way forward is not clear.

  • Applying knowledge of business and the marketplace to advance the organization’s goals.

  • Building partnerships and working collaboratively with others to meet shared objectives.

Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

  • Handling conflict situations effectively and discrete.

  • Customer focus - Building strong customer relationships and delivering customer-centric solutions.

  • Effectively building formal and informal relationship networks inside and outside the organization.

  • Solves problems using a systematic analysis process by leveraging industry standard methodologies to create problem traceability and protect the customer; determines the assignable cause; implements robust, data-based solutions; identifies the systemic root causes and recommended actions to prevent problem reoccurrence.


  • Bachelors degree or equivalent experience in preferable mechanical or automotive.

  • Certified Green Belt preferred (Can be General, PPS, or 6S stats).


  • Significant relevant experience required (5 years) Areas of Experience Preferred: Customer Facing, Cross Functional, Service or Product Engineering, Quality.


Primary Location Belgium-Antwerp-Mechelen-Belgium, Rumst, General Office Building

Job Type Experienced - Exempt / Office

Recruitment Job Type Exempt - Experienced

Job Posting May 12, 2022, 5:48:02 AM

Unposting Date Ongoing

Organization Cummins Filtration

Req ID: 220003BA