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Cummins Inc. SERVICE ADMINISTRATOR - LEVEL IV in San Leandro, California

SERVICE ADMINISTRATOR - LEVEL IV

Description

Service Administrator

Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.

We are looking for a talented Service Administrator to join our team specializing in Customer Service for our Cummins Sales and Service in San Leandro, CA .

In this role, you will make an impact in the following ways:

  • Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers

  • Analyze customer’s needs , gathers pertinent information, and opens work orders, provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work

  • Creates complex work orders including, diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability, reviews plans with the Service Supervisor/Team Lead prior to customer contact

  • Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipmentsuch as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking

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  • Warranty Process - Analyzes customer issues to verify root cause of failure and associated progressive damage using Cummins published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; identifies items associated with repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement

  • Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done

To be successful in this role you will need the following:

  • Excellent customer service skills with challenging service issues related to engines

  • Ability to develop positive relationships with customer under possible difficult situations

  • Strong engine technical skills

  • Well organized with excellent problem-solving skills

Compensation and Benefits - Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

Qualifications

Job SERVICE

Primary Location United States-California-San Leandro-US, CA, San Leandro, Cummins Pacific 14775

Job Type Experienced - Exempt / Office

Recruitment Job Type Office

Job Posting Nov 17, 2020, 8:37:07 PM

Unposting Date Ongoing

Req ID: 2000038H

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