Cummins Inc. Customer Quality Specialist in Seymour, Indiana
Customer Quality Specialist
The Customer Quality Specialist will support the business to advocate for customers in resolving product quality, supply chain quality and process quality related issues.
Supports the vision and strategy for the Customer Quality organization, including definition of key performance metrics and goal tree initiatives.
Works to implement and close action plans for customer quality issues including product, supply chain, or process related.
Uses Customer Centric metrics to prioritize customer quality issues.
Maintains external relationships and supports developing key quality communications, in some cases communicates externally.
Contributes to process improvement efforts and may lead portions of workflows or processes.
Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Manages ambiguity - Operating effectively, even when things are not certain or the way forward is not clear.
Project Management - Establishes and maintains the balance of scope, schedule and resources for a temporary effort (a "project").
Advanced Product Quality Planning - Leads the technical quality planning and ensures customer satisfaction through structured and measurable processes as defined by industry standard.
Education, Licenses, Certifications
Bachelors degree or equivalent experience required Certified Green Belt preferred (Can be General, PPS, or 6S stats)
This position may require licensing for compliance with export controls or sanctions regulations.
Intermediate level of experience required (3-5 years)
This position will work within the Mining Customer Quality team and heavily support Komatsu and other key Mining OEM's.
Extensive data analysis and presentation will be expected.
Continuing communication with both internal partners and external customer's is required and may require cross- time zone activity.
Key Project leadership and key project support for Product Issues will also be an additional core workplan expectation.
Primary Location United States-Indiana-Columbus-US, IN, Seymour, Cummins Industrial Center
Job Type Experienced - Exempt / Office
Recruitment Job Type Exempt - Experienced
Job Posting Jan 5, 2022, 1:45:41 PM
Unposting Date Ongoing
Req ID: 210008K5