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Cummins Inc. Sr. Customer Quality Engineer高级客户工程师 in Shanghai, China

Sr. Customer Quality Engineer高级客户工程师


  • The Customer Quality Analyst will support the business to advocate for customers in resolving product quality, supply chain quality and process quality related issues.

  • Develops understanding of customer expectations and requirements for quality

  • Contributes and supports closing action plans for customer quality issues including product, supply chain or process related.

  • Uses Customer Centric metrics to prioritize customer quality issues

  • With supervision, develops external relationships and supports developing external quality communications.

  • Contributes to process improvement efforts as a team member


  • Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

  • Manages ambiguity - Operating effectively, even when things are not certain or the way forward is not clear.

  • Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.

  • Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

  • Customer focus - Building strong customer relationships and delivering customer-centric solutions.

  • Customer Technical Problem Solving - Solves problems by leveraging industry standard and Cummins' product specific methodologies to determine the assignable cause within appropriate time constraints

  • Problem Solving - Solves problems using a systematic analysis process by leveraging industry standard methodologies to create problem traceability and protect the customer; determines the assignable cause; implements robust, data-based solutions; identifies the systemic root causes and recommended actions to prevent problem reoccurrence.

  • Project Management - Establishes and maintains the balance of scope, schedule and resources for a temporary effort (a "project").

  • Bachelors degree or equivalent experience required

  • This position may require licensing for compliance with export controls or sanctions regulations.

  • Relevant work experience

  • Additional Job Summary:

  • Applies the principles of product quality planning,evaluation ,and control in support of manufacturing and the installation operations of the organization.

  • Additional Key Responsibilities:

  • Participates in change management activities by product and process verification result review ,develop key measures,analyzing data for decision support, and present results to customer for approval.

  • Attends audits of processes and quality systems.

  • Leads containment activities .

  • Ensure products and process development meet quality standards.


Primary Location China-Shanghai-Shanghai-China, Shanghai, Cummins Filtration China

Job Type Experienced - Exempt / Office

Recruitment Job Type Exempt - Experienced

Job Posting Apr 13, 2022, 3:55:22 AM

Unposting Date Ongoing

Organization Cummins Filtration

Req ID: 220002KR