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Cummins Inc. Warranty Claim Associate 索赔分析员 in Shanghai, China

Warranty Claim Associate 索赔分析员

Description

  • Provides support for warranty operations.

  • Process warranty related information in appropriate databases under limited supervision.

  • Respond to request in a timely manner, performing due diligence checks prior to updates.

  • Communicate with stakeholders to gather information in order to properly process requests

Qualifications

Skills

  • Ensures accountability - Holding self and others accountable to meet commitments.

  • Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

  • Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.

  • Warranty Process - Analyzes customer issues to verify root cause of failure and associated progressive damage using Cummins published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; identifies items associated with repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement.

  • Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.

  • Problem Solving - Solves problems using a systematic analysis process by leveraging industry standard methodologies to create problem traceability and protect the customer; determines the assignable cause; implements robust, data-based solutions; identifies the systemic root causes and recommended actions to prevent problem reoccurrence.

Education, Licenses, Certifications

  • High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

  • This position may require licensing for compliance with export controls or sanctions regulations.

Experience

  • Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.

Job SERVICE

Primary Location China-Shanghai-Shanghai-China, Shanghai, Cummins Filtration China

Job Type Experienced - Exempt / Office

Recruitment Job Type Office

Job Posting Jul 21, 2021, 12:45:05 AM

Unposting Date Ongoing

Req ID: 210003WJ

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