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Cummins Inc. Service Information Technical Writer in Shoreview, Minnesota

Service Information Technical Writer


Our culture believes inPOWERING YOUR POTENTIAL. We provide global opportunities to develop your career, make you community a better place and work with most innovative thinkers to solve world’s toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what#LifeAtCumminsis all about.

We are looking for a Service Information Technical Writer to join our team specializing in Power Systems Group for our Powers Systems Business Segment in Shoreview, MN.

Your impact will happen in these and other ways:

  • Develops high-quality service information on Cummins products and systems.

Develop or maintain service information from product design documentation and information provided by subject matter experts in the engineering and service functions.

Integrate relevant information into well written text instructions, functional descriptions, and operation and service procedures with illustrating graphics.

  • Maintain the library of service information as products evolve, safety issues arise, experience is gained, and feedback is provided on the installation, operation and servicing of the equipment.

  • Assist with day-to-day service information problems and customer inquiries. Participate on new product introduction teams as required. Maintain and communicate status for all active projects.

  • Lead improvement activities that reduce development cost, complexity and improve content quality.

  • Generate improvement ideas and integrate new technology to develop solutions and improvements that align with customer expectations and business objectives.

  • Write for re-use using XML authoring system and write effectively with translations in mind. Develop and maintain up to date work procedures.

Education, Licenses, Certifications

University or equivalent technical experience required.

This position may require licensing for compliance with export controls or sanctions regulations.


  • 2 plus minimum relevant experience required

  • Additional Engineering documentation support on legacy switchgear product required.

  • Scanning hardcopy O&M and service manuals and upload to the Cummins QSOL repository.

  • Maintain database files for legacy product documentation.

  • Support product engineering documentation (Windchill and Autocad-Electrical drawing review and support).

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify.

Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. To learn more about E-Verify, including your rights and responsibilities, please visit .

Ready to think beyond your desk? Apply for this opportunity and start your career with Cummins today.

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Primary Location United States-Minnesota-Minneapolis-US, MN, Shoreview, CPG Headquarters Victoria St

Job Type Experienced - Exempt / Office

Recruitment Job Type Exempt - Experienced

Job Posting Nov 19, 2020, 10:53:34 PM

Unposting Date Ongoing

Req ID: 20000385