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Cummins Inc. Field Service Power Generation Technician in Sioux Falls, South Dakota

Field Service Power Generation Technician

Description

Qualifications

Skills

Ensures accountability - Holding self and others accountable to meet commitments.

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Plans and aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.

Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.

Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.

Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.

Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.

Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.

Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition.

Power Generation Systems Knowledge - Demonstrates knowledge of Cummins and industry standards by complying with all safe work procedures including Personal Protective Equipment to create a safe work environment; interprets and analyzes Power Generation system operation and integration (switch gear, power system controls, uninterruptable power supply, etc.) by applying tools, service publications (Cummins, Original Equipment Manufacturer) and taking measurements to efficiently and correctly diagnose and repair.

Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.

Education, Licenses, Certifications

Apprentice Trained Power Generation/ Electrical Technician (Preferred)

Vocational diploma from relevant technical institution

Current relevant electrical certification

Locally valid driving permit

This position may require licensing for compliance with export controls or sanctions regulations.

Experience

Minimal level of workshop related experience required.

Basic level knowledge of and/or experience with power generation products

High Voltage/ Low Voltage experience

This position will be working primarily with our data center group and third party enclosure vender to support any needs to be addressed. Periodically will support the FSPG group or other Data Center groups.

This position will require a Med-Card and we will also be required to complete a DMV driving report. CANDIDATE MUST BE 21 YEARS OLD.

  • A current valid license is required for this role

  • This role requires a 5 year motor vehicle report, free from major violations

  • This role requires applicant to pass a Department of Transportation (DOT) physical

  • 3 years driving experience

  • This role is subject to Department of Transportation (DOT) driving regulations including Hours of Service and Electronic Log Booking Device use

  • Federal law requires a CDL holder to be 21 years of age or older, applicant must be 21 years of age.

Job SERVICE

Primary Location United States-South Dakota-Sioux Falls-US, SD, Sioux Falls, Cummins Central Power

Job Type Shop

Recruitment Job Type Technician

Job Posting May 29, 2024, 2:38:03 PM

Unposting Date Aug 27, 2024, 11:59:00 PM

Organization Distribution Business

Role Category Hybrid - Potential for Partial Remote

Relocation Package Eligible

Req ID: 240004LX

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