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Cummins Inc. Service Advisor in Sumner, Washington

Service Advisor


We are looking for a talented SERVICE ADVISOR to join our team for our Sales and Service location in Sumner, WA.

In this role, you will make an impact in the following ways:

  • Serves as primary customer contact to promote quality customer service and increase business within the branch location

  • Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers

  • Analyze customer’s needs, gathers pertinent information, and opens work orders; provides quotes, develops claims, prepares repair plans and provides status updated to customers on repair work

  • Creates complex work orders including, diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plans with the Service Supervisor/Team Lead prior to customer contact

  • Develops positive relationships with key customers; resolves customer concerns regarding Cummins' or distributor warranties; explain invoices to customers

To be successful in this role you will need the following:

  • Effective communication skills, developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences

  • 1-2 years’ experience in a Service & Repair Related Field preferred but not required

  • Time management skills and flexible with hours including possible overtime

  • Basic Engine Knowledge (Diesel/Gas) a plus

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.



Primary Location United States-Washington-Tacoma-US, WA, Sumner, Cummins Northwest

Job Type Experienced - Exempt / Office

Recruitment Job Type Office

Job Posting Jan 5, 2021, 11:27:17 AM

Unposting Date Ongoing

Req ID: 2000031O