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Cummins Inc. NPBU Customer Care Leader in Talent, Oregon

NPBU Customer Care Leader

Description

NPBU CUSTOMER CARE LEADER

We are looking for a talented CUSTOMER CARE LEADER to join our team specializing in ENGINEERING for our NEW POWER BUSINESS UNIT in TALENT, OR..

In this role, you will make an impact in the following ways:

  • Provides support and guidance to influence technical direction within a project team and continues to develop proficiency in the competency areas critical to success in the role.

  • Operates as a recognized specialist in a discipline or product area within the immediate team.

  • Coordinates and directs work amongst technicians and temporary student employees, assists in the transfer of knowledge to lesser experienced engineers through either indirect (scope of influence) or direct management of a small, local group of engineers.

  • Leads the development and improvement of work processes and systems across a functional discipline area within a business unit site.

  • Delivers independent execution of established and emerging work processes and systems, while still developing technology or product knowledge.

  • Provides independent leadership of smaller business impact projects or ownership of complex components, products, systems or services with greater elements of ambiguity over the senior or lead engineer level and with full accountability to the project team.

To be successful in this role you will need the following:

  • Product Serviceability Requirements and Review - Structures and publishes procedures that technicians follow to safely repair and maintain products, whilst ensuring repairable components are accessible.

  • Technical Service Information - Creates the information necessary for the service channel to efficiently and effectively troubleshoot and repair product to maximize customer uptime.

  • Decision quality - Making good and timely decisions that keep the organization moving forward.

  • Drives results - Consistently achieving results, even under tough circumstances

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

(Insert Country Specific Diversity Sourcing Statement – US statement is listed below)

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

Job ENGINEERING

Primary Location United States-Oregon-Medford-US, OR, Talent, Brammo

Job Type Experienced - Exempt / Office

Recruitment Job Type Exempt - Experienced

Job Posting Jun 17, 2022, 2:56:44 PM

Unposting Date Ongoing

Organization New Power Business

Req ID: 220004FN

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