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Cummins Inc. Supervisor - Field Service in Toowoomba, Australia

Supervisor - Field Service


​​​​​​​Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.

We are looking for a talented Field Service Supervisor to join our team in Toowoomba. You will work closely with the service team as well as the wider team, to ensure all operations are completed efficiently and offer a first-class service to our customers in the area.

In this role, you will make an impact in the following ways:

  • Deliver a first-class service to our customers across, automotive, mining and power generation

  • Responsible for leading and mentoring a team of field service technicians

  • Ensure your team achieves its KPI’s to deliver results

  • Liaise with internal stakeholders – (mainly technicians and parts department) to ensure a smooth process from beginning to end

  • Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and report any issues / incidents to the Operations Manager

  • Complete required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens

To be successful in this role you will need the following:

  • Mechanical trades qualified as a Heavy Vehicle Mechanic (to Australian standards)

  • Experience as a Diesel Mechanic in the service and maintenance of HHP heavy diesel products in field service (Cummins engines is highly preferred) - ideally in a 2IC or in a Supervisor capacity

  • Previous experience in a customer facing role

  • Solid diagnostic and IT capabilities. Strong computer skills and ability to learn new systems and processes quickly

Compensation and Benefits

Annual salary commensurate with experience. Overtime penalties. Participation in an annual variable compensation (bonus) program. Salary continuance insurance. Discounts with select private health insurance, PC software/hardware and a range of vehicles. Annual remuneration reviews. Safety equipment / PPE and uniforms provided and a range of personal and professional benefits.

At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

We are proud to be recognised as a WORK180 Endorsed Employer for All Women. Click here - link to our work180 page: to check out our Benefits



Primary Location Australia-Queensland-Toowoomba-Australia, Toowoomba, Distributor BR 137

Job Type Shop

Recruitment Job Type Technician

Job Posting Sep 15, 2021, 9:05:40 PM

Unposting Date Ongoing

Req ID: 21000618