Cummins Inc. Field Service Diesel Engine Technician $5,000 Sign on Bonus! in Tumbler Ridge, British Columbia
Field Service Diesel Engine Technician $5,000 Sign on Bonus!
Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.
We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.
We are looking for a talented Field Service Diesel Engine Technician to join our team specializing in Management for our Distribution Business.
In this role, you will make an impact in the following ways:
Complete repairs and rebuilds on engine products in the field
Develop productive customer relations and ensures prompt and efficient attention to customer needs.
Apply documented procedures and policies to complete repairs and schedule maintenance, including preparing required parts and tools
Assist with completion required documentation, such as work completed documentation, time sheets, warranty claims and quality forms, via handwritten forms or business system input screens
Complete training in line with skill and business requirements
Ensure adherence to all meaningful Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor
Qualifications - External
To be successful in this role you will need the following:
(Entry) Technician Level I: Limited relevant technician experience; qualified to perform work on a minimal number of products in-scope for a diesel technician at this location, primarily engaged in maintenance or basic repairs/diagnostics; requires direct supervision and review of workmanship quality.
(Intermediate) Technician Level II: Some relevant technician experience; qualified to perform work on an intermediate number of products in-scope for a diesel technician at this location; primarily engaged in moderately complex maintenance and repair; some exposure to moderate or complex diagnostics, requires limited direct supervision, may provide basic training or guidance to new technicians.
(Advanced) Technician Level III : Significant relevant technician experience; qualified to perform work on most or all of products in-scope for a technician at this location; frequently engaged in complex diagnosis and repair; requires minimal to no supervision; ability to effectively train and guide less experienced technicians of varying skillsets.
Basic level field service work experience and Mine site experience considered an asset. Locally valid driving permit required
Willingness to work flexible hours with 60 to 70% travel requirement within BC.
At Cummins, we are committed to the principles of diversity and employment equity under the Employment Equity Act, and we strive to ensure that our workforce reflects the diverse nature of Canadian society
Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.
The successful candidate will go through pre-employment background check process consists of a Background Check which includes a criminal background check as well as an education and work experience check. Specific Tickets / Licenses are checked as required, and Drivers Abstracts are required for any position where driving is part of the job.
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Develops talent - Developing people to meet both their career goals and the organization’s goals.
Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.
Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.
Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition.
Engine Systems Interactions - Interprets and analyzes the interactions of internal and external electrical and mechanical systems (exhaust, heating, cooling, fuel systems, driveline, aftertreatment, controls, sensors, etc.) by applying tools, service publications (Cummins, Original Equipment Manufacturer) and taking measurements to efficiently and correctly diagnose and repair.
Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.
Education, Licenses, Certifications
Apprentice Certified Power Generation or Engine Technician (Preferred)
Vocational diploma from relevant technical institution
Current relevant electrical certification (optional)
Locally valid driving permit
This position may require licensing for compliance with export controls or sanctions regulations.
Basic level field service work experience
Intermediate level knowledge of and/or experience with power generation or engine products
High Voltage/ Low Voltage experience (optional)
Customer service experience
Resident technician supporting mine sites in the Tumbler Ridge/Chetwynd area. Shift rotation 14 on 14 off.
Mine site experience considered an asset.
This position will follow all terms and conditions set out in the IUOE CBA.
Required: drivers abstract, motor vehicle history report and Journeyperson Certificate.
Primary Location Canada-British Columbia-Tumbler Ridge-Canada, BC, Tumbler Ridge, Conuma Coal Brule Mine
Job Type Shop
Recruitment Job Type Technician
Job Posting Apr 4, 2022, 3:48:01 PM
Unposting Date Ongoing
Organization Distribution Business
Req ID: 210007AG