Cummins Inc. FIELD SERVICE DIESEL TECHNICIAN - LEVEL II in West Valley City, Utah
FIELD SERVICE DIESEL TECHNICIAN - LEVEL II
The Cummins Distributions Business Unit helps Cummins by providing outstanding support to our customers.
The selected candidate diagnoses and completes less complex repairs to engines at the customer’s site. Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs.
Key responsibilities for this West Valley City, UT -based Field Service Diesel Technician II :
Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools.
Performs preventative maintenance activities as per documented schedules and standards on engine and related components in the field.
Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor.
Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
Identifies additional service opportunities with customer.
Completes training in line with skill and business requirements.
Maintains service vehicle and tools for cleanliness and proper operation.
Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.
If you want to develop your career with the industry leader who gives you the innovative technology you love to work with and empowers you to deliver a service you can be proud of – then Cummins is where you need to be.
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Experience, Education, Licenses, and Certifications :
Apprentice Trained Engine Technician (Preferred)
Vocational diploma from relevant technical institution
Locally valid driving permit
Basic level field service work experience
Intermediate level knowledge of and/or experience with engine products
Customer service experience
Requires On-call, after hours, night shift, out of town/overnight stays in outside and Hazardous working conditions.
Skill Level A
Ability to carry out basic diagnostics using Cummins diagnostic tools on different product types with minimal supervision
Able to fully use all required Cummins service tools including Insite, EDS, QuickServe OnLine
Familiar with basic warranty/policy terms
Capable of developing collaborative working relationships
Able to identify opportunities for work process improvements
Can resolve common technical problems
Skill Level B
Ability to carry out full diagnostics using Cummins diagnostic tools on different product types without supervision
In depth mechanical repair and maintenance capability to carry out external engine repairs including fuel system components without supervision
Ability to develop and maintain productive customer relationships and educating customers on operations and maintenance of products
Ability to identify and up sell further service and repair opportunities
Candidate must meet all eligibility requirements to drive a Company vehicle, including but not limited to:
Must have a current, valid driver's license issued by the state in which they reside.
Must have current motor vehicle liability insurance.
Must abide by all local, state and federal rules and regulations.
No convictions for any driving under the influence of alcohol or drugs charges (DUI) within prior 5 years.
No greater than three (3) moving violations within prior 12 month period.
No greater than 2 avoidable accidents on MVR within prior 3 years.
Must be able to lift 50 pounds frequently; pushing and pulling a maximum force of 50#.
Must be able to stand on feet for long periods of time
Must have the physical ability to wear Personal Protective Equipment (PPE) Protective Glasses, Protective Gloves, and Protective Footwear as required.
Additional Requirements :
If selected, candidates must consider this position as primary employment and hold no other jobs with this Company’s competitors, customers, or supplier.
Cummins and E-verify At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify.
Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. To learn more about E-Verify, including your rights and responsibilities, please visitwww.dhs.gov/E-Verify.
Primary Location United States-Utah-Salt Lake City-US, UT, West Valley City, Cummins Rocky Mountain
Job Type Shop
Recruitment Job Type Technician
Job Posting Aug 26, 2019, 7:29:04 PM
Unposting Date Ongoing
Req ID: 1900042Q