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Cummins Inc. Service Advisor in Wetherill Park, Australia

Service Advisor


Service Advisor – Wetherill Park

Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.

We believe in flexibility, so you can explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.

Join our dynamic team in Wetherill Park as we seek a talented Service Advisor to support our technicians. If you thrive in a collaborative environment and are passionate about optimising service operations, we invite you to bring your expertise to our dedicated team.

In this role, you will make an impact in the following ways:

  • Provide support to the On Highway and Powergen supervisors.

  • No direct reports; all technicians report to the Supervisors.

  • Create and process repair orders.

  • Submitting warranty claims and seeking approval for goodwill warranty.

  • Prepare and send the Invoice proposals and request the Purchase order number.

  • Takes credit card payments over the phone and pre-authorisation payments using the Cummins system.

  • Provide prompt assistance to technicians in the absence of the supervisors.

  • Non – customer facing role

  • Escalates non-routine issues, providing documentation through the TSR process.

  • Learn new and existing Cummins processes, systems, and practices.

  • Generate accurate quotes, invoices, and reports for the customers.

  • Great ability to work within a team environment.

To be successful in this role, you will need the following:

  • Relevant experience working in a similar industry.

  • Trade qualified preferred but not essential

  • Good time management skills

  • Communicates effectively

  • Able to manage conflict

  • Service Documentation

  • Action-oriented

  • Self-motivated and capable of working independently.

  • Demonstrated commitment to delivering exceptional customer service.

  • Keen attention to detail.

  • Sound computer experience

Compensation and Benefits

  • Monday to Friday role providing a work-life balance.

  • Competitive hourly rate paid as a permanent salary (Or Permanent Salary)

  • Overtime & Loading penalties

  • Safety equipment / PPE provided

  • Uniforms provided and laundered

  • Income Protection continuance insurance

  • Discounts with select private health insurance, PC software/hardware and a range of vehicles

  • Annual remuneration review

  • Professional development opportunities and training provided.

  • Supportive and enjoyable team culture.

  • Participation in an annual variable compensation (bonus) program

  • A range of personal and professional benefits

  • Onsite parking

  • Employee Assistance Program available to employees

  • Paid Parental leave (Conditions apply)

At Cummins, we are an equal-opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons regardless of race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

We are proud to be recognised as a WORK180 Endorsed Employer for All Women. Click here (link to our work180 page: to check out our Benefits.


Primary Location Australia-New South Wales-Sydney-Australia, Wetherill Park, Distributor BR 210

Job Type Experienced - Exempt / Office

Recruitment Job Type Office

Job Posting Mar 19, 2024, 6:30:15 AM

Unposting Date Ongoing

Organization Distribution Business

Role Category Hybrid - Potential for Partial Remote

Relocation Package Ineligible

Req ID: 2400025J